Functional Business Analyst IS TBC

INFOGAIN SOLUTIONS PTE. LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

INFOGAIN SOLUTIONS PTE. LIMITED in Singapore seeks a seasoned Functional Business Analyst to drive card and payment domain initiatives, focusing on automating processes, diagnosing inefficiencies, and delivering clear requirements to developers.

You will manage stakeholders, coordinate with product owners and system analysts, translate business needs into detailed user stories, and ensure end-to-end processes meet regulatory and operational standards.

Qualifications

• Bachelors’ Degree in Computer Science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Responsibilities

• Automate manual processes, diagnose inefficiencies and propose solutions.
• Manage stakeholder expectations and communicate with executives.
• Translate high-level requirements into detailed documentation for developers.
• Define detailed user stories based on business requirements and bank format.
• Coordinate with Product Owner, System Analysts and design teams to ensure requirements are met.
• Identify dependencies and ensure non-functional requirements are incorporated.

Skills

Cards lifecycle

Payments knowledge

Stakeholder management

Documentation skills

Requirements gathering

Education

Bachelor's in Computer Science

Job description

Role: Functional Business Analyst

Job Requisition Number: IS-TBC

Job Level: > 10 years of relevant experience (L4)

Location: Singapore

Key Responsibilities:

• A Functional Business Analyst who is success-driven and focused, bringing extensive expertise of automating manual processes, diagnosing existing inefficiencies and proposing innovative solutions based on specified needs.
• The Functional Business Analyst must have expertise in the cards and unsecured domain and excellent stakeholder management capability.

Stakeholder and Communication Management

• Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning, risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication on capability and solutions

Process and Delivery Execution

• Ability to translate high-level requirements into detailed documentation within the organization’s context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
• Define detailed user stories based on business requirements, ensuring that they follow the Bank’s prescribed format. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.
• Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in the Bank to get detailed requirements, and ensure that they are met through proposed solution.
• Ensure user stories are consistent and high-quality.
• Actively participate in planning meetings between Product Owners and System Analysts to explain the story requirements.
• Work with the design team for requirements that require User Interface Design.
• Consult Solution Architect or System Analyst for technical requirements.
• Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
• Assist on operational impact and ensure affected areas embed in operational readiness plan
• Monitor and manage risks/issues related to scope creep
• Ensure non-functional requirements are incorporated
• Work with test manager and tester to translate business requirements into test scenarios

Key Requirements:

Education

• Bachelors’ Degree in Computer Science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential

• 10-12 years’ experience in Cards and Payment domain
• Detail oriented.
• Ability to translate high-level requirements into detailed documentation within the organization’s context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes keeping an eye on the details.
• Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
• Ability to communicate and clarify requirements with developers.
• Ability to identify and clearly document dependencies.
• Excellent functional / documentation skills.

Technical Skills:

• Cards lifecycle knowledge
• Payments & channel knowledge (FAST/GIRO/PayNow/QR)
• Stakeholder management and communication