1 Year Contract Front Office Assistant / Patient Service Associate (Hospital) @CENTRAL

Recruit Express Pte Ltd; Singapore; On-site; SGD 21,000 - 26,000; Full time

Job summary

Recruit Express Pte Ltd in Orchard, Singapore seeks a patient services associate to manage VIP listings and visit newly admitted patients while ensuring confidentiality across all interactions.

You will handle inquiries, record feedback, assist with service recovery, coordinate maternity webinars, and perform triage including health declarations and billing matters.

Min Nitec or Diploma in any field is required; two-shift work including weekends is expected with a monthly salary of SGD 2,600.

Qualifications

• Min Nitec/Diploma in any field.

Responsibilities

• Prepare daily VIP listing and distribute to HODs and senior management.
• Visit newly admitted patients and ensure patient confidentiality at all times.
• Offer assistance and record feedback received.
• Handle and provide service recovery for potential feedback/complaints.
• Coordinate and conduct maternity webinars; track conversion for webinars.
• Perform triage duties: general enquiries, queue filtering, billing matters, Health Declaration Form completion and escalation when necessary.

Education

Nitec/Diploma

Job description

Location

Orchard

Salary

$2600

Working Hours

2 Shifts Any 5 days in the week, Including Sat and Sunday

• 0700 - 1630hr
• 1030 - 2000hr

Job Scope

• Prepare daily VVIP/ VIP listing and send to respective HODs and Senior Management
• Visit newly admitted patients and ensure patient’s confidentiality at all times.
• Offer assistance and record feedback received
• Handle and provide service recovery for potential feedbacks/ complaints that are addressed
• Coordinate and conduct maternity webinars. Track conversion for maternity webinars
• Perform triage duties:
  • General enquiries
  • Handle general enquiries such as queue filtering and manage billing matters
  • Health Declaration Form
  • Ensure Health Declaration form is filled out and escape for medical attention when necessary

Requirements

• Min Nitec/ Diploma in any field