Hospital Front Desk Assistant (1 Year Contract) - HSN

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 27,000 - 31,000; Full time

Job summary

Recruit Express Pte Ltd is hiring a Customer Relations Assistant deployed to Orchard, Singapore. The position offers SGD 2,600 per month, with a 5-day work week and two shift options: 07:00–16:30 or 10:30–20:00.

You will prepare daily VIP listings, visit new patients to ensure confidentiality, manage enquiries and billing matters, support service recovery, and assist with maternity webinars and admission processes.

Responsibilities

• Prepare daily VIP/ VIP listing and send to HODs and Senior Management
• Visit newly admitted patients and ensure patient’s confidentiality at all times
• Go the extra mile by offering assistance and recording feedback received
• Handle and provide service recovery for potential feedbacks/ complaints
• Coordinate and conduct maternity webinars
• Escalate crucial issues to Senior Customer Relations Officer (SCRO)/ Executive if beyond scope for service recovery
• Handle general enquiries such as queue filtering and manage billing matters
• Perform bedside admission duties
• Ensure Health Declaration form is filled out and elevate for medical attention when necessary
• Verify and key in patient data into system
• Advise patients on the mode of payment
• Follow-up with Drs and/ or clinic staff on completing admission information
• Any other ad hoc duties as assigned by supervisor

Skills

Customer service

Communication

Confidentiality

Billing support

Event coordination

Job description

We are hiring under Recruit Express headcount and you will be deployed to:

Location: Orchard
Salary: $2600
Working hours: 5 days (any 5 days from Mondays to Sundays)
0700 - 1630hr @ 1030 - 2000hr

Job Description

• Prepare daily VVIP/ VIP listing and send to respective HODs and Senior Management
• Visit newly admitted patients and ensure patient’s confidentiality at all times.
• Go the extra mile by offering assistance and recording feedback received
• Handle and provide service recovery for potential feedbacks/ complaints that are addressed
• Coordinate and conduct maternity webinars.
• Escalate crucial issues to Senior Customer Relations Officer (SCRO)/ Executive if beyond scope for service recovery
• Handle general enquiries such as queue filtering and manage billing matters
• Perform bedside admission duties:
• Ensure Health Declaration form is filled out and elevate for medical attention when necessary
• Verify and key in patient data into system
• Advise patients on the mode of payment
• Follow-up with Drs and/ or clinic staff on completing admission information
• Any other ad hoc duties as assigned by supervisor