3m Patient Service Associate (Booking office/ Central/ No Exp needed) #HAC

Recruit Express Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a service-oriented individual to assist with hospital appointment scheduling, bed bookings, and theatre slot reservations in Singapore. The role emphasizes accurate scheduling, adherence to procedures, and professional call handling.

The position requires a minimum Nitec or higher qualification and is offered on a 3-month contract basis. Training will cover hospital guidelines and service recovery protocols to ensure high standards in every patient interaction.

Qualifications

• Min Nitec or above.
• 3 month contract period requirement.

Responsibilities

• Booking of surgery slots for operating theatres, bed bookings, and related scheduling.
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Education

Nitec or above

Job description

• Booking of surgery slots for operating theatres, booking of beds etc
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Requirements

• Min Nitec and above
• Able to commit 3 month contract