Centre Administrator (Preschool / Punggol) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 35,712 - 46,872; Full time

Job summary

WECRUIT PTE. LTD. is seeking a Customer Service Officer to deliver excellent customer service while supporting enrolment, sales, administrative, and operational tasks at the learning centre.

The role focuses on enhancing the customer experience and ensuring smooth day-to-day operations. Responsibilities include promoting courses, handling enquiries, managing payments, maintaining records, and coordinating centre activities and events.

Qualifications

• Experience in customer‑facing roles is essential.
• Ability to support enrolment and administrative processes.

Responsibilities

• Drive student enrolment by promoting courses and converting enquiries into registrations.
• Conduct daily prospecting and support centre marketing initiatives.
• Manage cashiering functions including payment processing, banking, and follow-up on accounts.
• Provide professional customer service by handling enquiries, feedback and complaint resolutions.
• Maintain accurate student records, reports and operational documentation.
• Coordinate daily centre operations, ensuring facilities, classrooms and equipment are well maintained.
• Monitor inventory and manage sale of educational materials.
• Support school events, surveys, promotional activities and administrative functions.

Skills

Customer service

Enrollment support

Administrative tasks

Job description

Role Summary

Reporting to the School Head, the Customer Service Officer is responsible for delivering excellent customer service while supporting enrolment, sales, administrative, and operational functions. The role plays a key part in enhancing the customer experience and ensuring the smooth day-to-day operations of the learning centre.

Key Responsibilities

• Drive student enrolment by promoting courses and converting customer enquiries into registrations.
• Conduct daily prospecting and support centre marketing initiatives.
• Manage cashiering functions, including payment processing, banking, and accounts follow-up.
• Provide professional customer service by handling enquiries, feedback, and complaint resolution.
• Maintain accurate student records, reports, and operational documentation.
• Coordinate daily centre operations, ensuring facilities, classrooms, and equipment are well maintained.
• Monitor inventory and manage the sale of educational materials.
• Support school events, surveys, promotional activities, and administrative functions.

Wecruit Pte Ltd
EA License No: 20C0270