[0580] IT Support Specialist [Level 1 & 2 / MS D365] - Hougang/ 5 days/ $3.8k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Hougang requires an IT support professional to handle first- and second-level IT issues across hardware, software, network and applications, with focus on Business Central.

You will build expertise in Dynamics 365 BC, ERP processes, and end-to-end workflows to support purchasing, sales, inventory, finance and approvals.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• Experience in IT support, application support or IT operations.
• Good working knowledge of Microsoft Dynamics 365 Business Central.
• Good understanding of ERP systems and business processes.
• Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
• Ability to understand end-to-end business workflows and how they are supported by IT systems.
• Basic knowledge of APIs, web services and system integrations.
• Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.

Responsibilities

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation's business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalisation, automation and other IT improvement initiatives.

Skills

IT support

Application support

Dynamics 365 BC

ERP knowledge

AD/Entra ID

Education

Diploma / Degree in IT

Tools

Windows

Microsoft 365

AD/Entra ID

Job description

Location: Hougang

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2800 - $3800

Responsibilities

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation's business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalisation, automation and other IT improvement initiatives.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• Experience in IT support, application support or IT operations.
• Good working knowledge of Microsoft Dynamics 365 Business Central.
• Good understanding of ERP systems and business processes.
• Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
• Ability to understand end-to-end business workflows and how they are supported by IT systems.
• Basic knowledge of APIs, web services and system integrations.
• Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.