IT Application Support Executive

Search Personnel Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Search Personnel Pte Ltd is seeking an IT Application Support Executive in Singapore. The role provides IT and application support for Dynamics 365 Business Central, Microsoft 365 and related systems.

You will troubleshoot issues, manage user access, and support key business workflows across purchasing, sales, inventory and finance. The position requires a Diploma or Degree in IT/CS with at least 2 years in IT support or IT operations.

Qualifications

• 2+ years in IT support or IT operations.
• Hands-on with Microsoft Dynamics 365 Business Central or comparable ERP.
• Strong knowledge of Microsoft 365 apps and general IT troubleshooting.
• API basics, web services or system integrations helpful.

Responsibilities

• Provide IT and application support for BC, Microsoft 365 and other systems.
• Troubleshoot user issues: applications, access, configuration, system errors.
• Support workflows in purchasing, sales, inventory and finance.
• Manage user accounts, roles and access permissions.
• Support APIs, integrations and vendor coordination as needed.
• Assist with upgrades, testing and UAT.
• Support automation and AI-enabled tool usage (Power Automate/Power Apps).
• Maintain IT/support documentation and security reviews.

Skills

IT support

ERP knowledge

Troubleshooting

Communication

Education

Diploma or Degree in IT/CS

Tools

Microsoft Dynamics 365 Business Central

Microsoft 365

Job description

Position: IT Application Support Executive

Location: Defu Lane

Working hours: Monday to Friday (8:30am - 5:30pm)

Salary (commensurate with experience): Up to $4,500 Monthly Basic Salary + Performance Bonus + Medical Benefits

Duration: Permanent

Industry: Gas Distributor

Main Responsibilities:

• Provide IT and application support for Microsoft Dynamics 365 Business Central, Microsoft 365 and other business systems.
• Troubleshoot user issues involving applications, access, configuration and system errors.
• Support key business workflows including purchasing, sales, inventory and finance.
• Manage user accounts, roles and access permissions.
• Support APIs, system integrations and web-based applications, and coordinate with vendors where required.
• Assist with system upgrades, enhancements, testing and User Acceptance Testing (UAT).
• Support workflow automation and digitalisation initiatives using tools such as Power Automate and Power Apps.
• Support the responsible use of AI-enabled tools such as Microsoft Copilot, ChatGPT and Gemini.
• Maintain relevant IT, application and user-support documentation.
• Support IT security, access reviews and other IT improvement initiatives.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• At least 2 years of relevant experience in IT support, application support or IT operations.
• Hands-on experience with Microsoft Dynamics 365 Business Central or a comparable ERP system.
• Good knowledge of Microsoft 365 applications and general IT troubleshooting.
• Basic understanding of APIs, web services or system integrations.
• Exposure to Power Automate, Power Apps, automation or AI-enabled tools would be advantageous.