6723 - IT Application Support Analyst | Energy & Gas | $2,800–$3,800 | Defu Lane

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd invites applications for the role of Application Software Analyst based in Hougang. You will provide first- and second-level IT support to users, with a focus on Microsoft Dynamics 365 Business Central, ERP processes, and system integrations.

The role covers application support, business workflow understanding, API and web service familiarity, and assisting IT projects. Candidates should have a IT diploma or degree and experience in IT operations, Windows,

Qualifications

• Diploma or Degree in IT, CS, BIS or related field.
• Experience in IT support, application support or IT operations.
• Good knowledge of Microsoft Dynamics 365 Business Central.

Responsibilities

• Provide first- and second-level IT support to users, incl. troubleshooting hardware, software, network and application issues.
• Develop and maintain understanding of Business Central and business workflows.
• Support APIs, web services and system integrations between Business Central and other apps.
• Monitor and troubleshoot system and integration issues; coordinate with vendors when needed.
• Maintain IT, application, system integration and Business Central documentation.

Skills

IT Support

ERP Knowledge

APIs & Integrations

Windows & 365

Education

Diploma or Degree in IT/CS/BIS

Tools

Microsoft Dynamics 365 Business Central

Active Directory/Entra ID

Microsoft 365

Job description

Position title: Application Software Analyst

Location: Hougang

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2800 - $3800

Responsibilities

• Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
• Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
• Develop and maintain a good understanding of Business Central and the organisation's business processes and workflows.
• Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
• Support users in resolving Business Central application and access-related issues.
• Assist in analysing business requirements and translating them into suitable IT or system solutions.
• Support APIs, web services and system integrations between Business Central and other business applications.
• Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
• Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
• Support IT security, compliance and user access reviews.
• Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
• Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
• Maintain IT, application, system integration and Business Central documentation.
• Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
• Identify opportunities to improve IT processes, business workflows and system efficiency.
• Support digitalization, automation and other IT improvement initiatives.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
• Experience in IT support, application support or IT operations.
• Good working knowledge of Microsoft Dynamics 365 Business Central.
• Good understanding of ERP systems and business processes.
• Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
• Ability to understand end-to-end business workflows and how they are supported by IT systems.
• Basic knowledge of APIs, web services and system integrations.
• Experience with Microsoft Windows, Microsoft 365and Active Directory/Entra ID.

Chaw Chiaw Han | R22106723 The Supreme HR Advisory Pte Ltd | EA 14C7279