Transformers - Factory IT Site Delivery Manager

Hitachi, Ltd.; Ludvika kommun; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career possibilities within Hitachi

Mentor support during onboarding

Employee Benefit Portal with discounts

Job summary

Hitachi, Ltd. is seeking a Factory IT Site Delivery Manager for Ludvika, responsible for service delivery and value creation in IT solutions. This role involves managing a team and vendor relationships, ensuring infrastructure support, and maintaining IT security.

The ideal candidate should have a Bachelor’s degree in Computer Science/Engineering or extensive experience in IT management, with strong communication skills in English and Swedish. Flexible working hours and various benefits are offered to support career development.

Qualifications

• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience managing complex global IT projects.
• Background in process management and continuous improvement.

Responsibilities

• Manage and lead the Site IT team.
• Act as the main point of contact for IT suppliers.
• Ensure effective ticket management.
• Provide onsite IT infrastructure support.
• Maintain IT security and cybersecurity operations.
• Gather and manage business requirements.

Skills

IT management

Project management

Stakeholder management

Communication skills

Process management

IT policies knowledge

Education

Bachelor’s degree in Computer Science/Engineering

10+ years in Information Systems

Tools

MS Office

ServiceNow

Azure

SAP S/4HANA

ITIL

Lean Six Sigma

Job description

The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth.

As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT solutions/services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT‑related topics. This role ensures all IT infrastructure and applications are delivered to the site and manages ticket management and escalations. You are the key point of escalation and accountable for local business relationship management for IT service performance, aggregating demand for new and improved IT services, and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, manage vendor relationships, and ensure that service delivery processes and procedures are followed to meet the organization’s objectives.

How you’ll make an impact

• Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
• Act as the main point of contact for IT suppliers and CDC teams on IT‑related matters.
• Ensure effective ticket management, including triage and escalation processes.
• Provide onsite IT infrastructure support and delivery, including project management for IT builds.
• Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
• Gather and manage business requirements and ensure access to necessary applications.
• Oversee IT budget planning, cost control, and network connectivity, including machine integration.
• Coordinate applications, vendors, and support the development and motivation of team members.

Your background

• Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems.
• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience (2+ years) managing complex global IT projects.
• Background in process management, continuous improvement, and business process optimization.
• Understanding of manufacturing operations, change management, and cross‑functional collaboration.
• Experience with complex stakeholder environments and strong knowledge of IT policies and end‑to‑end business processes.
• Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi‑shift factory environment.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Various trainings and education supporting employee development
• A diverse company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Additional benefits may apply to this specific role

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.