Transformers - Factory IT Site Delivery Manager

Hitachi Automotive Systems Americas, Inc.; Ludvika kommun; On-site; SEK 550,000 - 750,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career development opportunities

Mentor support during onboarding

Employee Benefit Portal discounts

Job summary

Hitachi Automotive Systems Americas, Inc. seeks a Factory IT Site Delivery Manager for their Ludvika site. This role involves overall service delivery, ensuring effective IT solutions catered to the business while managing local IT resources.

The ideal candidate should possess strong IT management and stakeholder engagement skills, with substantial experience in the IT field. Key responsibilities include managing infrastructure delivery and overseeing complex global IT projects.

Qualifications

• 10+ years in Information Systems or Bachelor’s in Computer Science/Engineering.
• 4+ years in an IT management role.
• Strong proficiency in English and good Swedish.
• Proven experience managing global IT projects.

Responsibilities

• Build and provide specific IT solutions/services for the business.
• Ensure delivery and management of IT infrastructure.
• Act as main point of escalation for IT service performance.
• Lead site IT professionals and manage vendor relationships.

Skills

IT management

Stakeholder management

Communication skills

Process management

Project management

Education

Bachelor’s degree in Computer Science/Engineering

Tools

MS Office

ServiceNow

Azure

SAP S/4HANA

ITIL

Lean Six Sigma

Job description

Location: Ludvika, Dalarna County, Sweden

Job ID: R0127898

Job Schedule: Full time

Remote: No

Role Overview

The Factory IT Site Delivery Manager in Ludvika is responsible for overall service delivery to the site, driving value and business growth. As Site IT Service Delivery Manager (SDM) you build and provide specific IT solutions and services that interface with the business, consulting with Site BU leads, business application owners and IT stakeholders on IT‑related topics.

Responsibilities

• Build and provide specific IT solutions/services that interface with the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT‑related topics.
• Ensure delivery of IT infrastructure and applications to the site and manage ticket management and escalations.
• Act as the main point of escalation and be accountable for local business relationship management for IT service performance.
• Aggregate demand for new and improved IT services and ensure overall business satisfaction with IT services.
• Lead site IT professionals, manage vendor relationships, and ensure service delivery processes and procedures are followed.
• Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
• Act as the main point of contact for IT suppliers and CDC teams on IT‑related matters.
• Ensure effective ticket management, including triage and escalation processes.
• Provide onsite IT infrastructure support and delivery, including project management for IT builds.
• Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
• Gather and manage business requirements and ensure access to necessary applications.
• Oversee IT budget planning, cost control, and network connectivity, including machine integration.
• Coordinate applications, vendors, and support the development and motivation of team members.

Qualifications

• Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems.
• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience (2+ years) managing complex global IT projects.
• Background in process management, continuous improvement, and business process optimization.
• Understanding of manufacturing operations, change management, and cross‑functional collaboration.
• Experience with complex stakeholder environments and strong knowledge of IT policies and end‑to‑end business processes.
• Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi‑shift factory environment.

Benefits

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Various trainings and education supporting employee development
• A diverse company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Additional benefits may apply to this specific role

Equal Opportunity Employment

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.