Transformers - Factory IT Site Delivery Manager

Hitachi Energy, Ludvika; Ludvika kommun; On-site; SEK 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career development opportunities

Employee Benefit Portal

Job summary

Hitachi Energy, Ludvika is seeking a Factory IT Site Delivery Manager to drive overall service delivery and business growth. The successful candidate will manage the Site IT team and ensure effective communication with IT suppliers.

Applicants should have a Bachelor's degree in Computer Science or extensive experience in Information Systems, with at least 4 years in IT management. Key skills include communication in English and Swedish, project management, and understanding of manufacturing operations.

We offer flexible working hours, a health care allowance, and fantastic career possibilities.

Qualifications

• 10+ years in Information Systems or relevant degree.
• 4+ years of experience in IT management.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience managing complex global IT projects.
• Experience with key tools and methodologies in IT.

Responsibilities

• Manage and lead the Site IT team effectively.
• Act as the main contact for IT suppliers.
• Ensure effective ticket management and project delivery.
• Oversee IT budget planning and management.
• Coordinate applications and vendor relationships.

Skills

IT management

Communication

Project management

Stakeholder management

Process management

Education

Bachelor’s degree in Computer Science/Engineering

Tools

MS Office

ServiceNow

Azure

SAP S/4HANA

ITIL

Lean Six Sigma

Job description

Transformers - Factory IT Site Delivery Manager

Chief Information Officer/CIO/IT-chef

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business.

As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT‑related topics.

This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization’s objectives.

How you’ll make an impact

• Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
• Act as the main point of contact for IT suppliers and CDC teams on IT‑related matters.
• Ensure effective ticket management, including triage and escalation processes.
• Provide onsite IT infrastructure support and delivery, including project management for IT builds.
• Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
• Gather and manage business requirements and ensure access to necessary applications.
• Oversee IT budget planning, cost control, and network connectivity, including machine integration.
• Coordinate applications, vendors, and support the development and motivation of team members.

Your background

• Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems.
• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience (2+ years) managing complex global IT projects.
• Background in process management, continuous improvement, and business process optimization.
• Understanding of manufacturing operations, change management, and cross‑functional collaboration.
• Experience with complex stakeholder environments and strong knowledge of IT policies and end‑to‑end business processes.
• Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi‑shift factory environment.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
• Various trainings and education supporting employee development
• A diverse company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Additional benefits may apply to this specific role

More about us

Are you ready for an exciting new challenge? Does the above description sound like you?