Technical Support Engineer

LumenRadio; Göteborgs kommun; On-site; SEK 334,800 - 502,200; Full time

Benefits offered by this job

Job security agreements and insurance

Yearly health allowance

Yearly personal development allowance

Free gym access

Flexible working hours

Job summary

LumenRadio is seeking a Technical Support Engineer based in Gothenburg to support DALI lighting control and building automation products. This position involves post-sales technical support; the engineer will work closely with customers, troubleshoot issues, and enhance product quality through feedback.

Key qualifications include strong customer support skills, hands-on experience with lighting systems, and proficiency in DALI, Modbus, and BACnet. Benefits include job security, health and personal development allowances, and flexible working hours.

Qualifications

• Strong customer support skills; comfortable guiding customers, identifying root cause, and taking ownership until the problem is resolved.
• Hands-on experience in configuration and troubleshooting lighting installations and/or building control systems.
• Experience with DALI, Modbus, BACnet, or similar protocols.
• A hands-on, curious mindset with interest in electronics (e.g., Arduino, soldering) is a plus.
• Fluent in English and Swedish, both written and spoken.

Responsibilities

• Take ownership of post-sales technical support for DALI lighting control and building automation products.
• Collaborate with customers to troubleshoot configuration and system setup issues.
• Improve support flows, documentation, and product quality through structured feedback.

Skills

Customer support skills

Configuration and troubleshooting

Knowledge of DALI, Modbus, BACnet

Hands-on electronics experience

Fluent in English and Swedish

Job description

About the role

We are looking for a Technical Support Engineer to join the team, supporting our DALI lighting control solutions and building automation products W‑Modbus and W‑BACnet.

In this role, you will take ownership of post‑sales technical support, working closely with customers such as lighting designers, installers, electricians, and system integrators. You will operate mainly as a 2nd–3rd line support function, collaborating with distributors and internal development teams to troubleshoot and resolve issues, often related to configuration, system setup, and interoperability. The role may also include handling RMA cases and supporting more complex investigations, occasionally on‑site.

In addition to day‑to‑day support, you will contribute to improving support flows, documentation, and product quality by providing structured feedback and technical insights to product management and development. You will play an important role in strengthening the link between customer needs and our product organization.

The position is primarily based at the office in Gothenburg, with travels approximately 5–7 times per year for trade shows or visiting customers around the world.

Qualifications

• Strong customer support skills; comfortable guiding customers, identifying root cause, and taking ownership until the problem is resolved
• Hands‑on experience in configuration and troubleshooting lighting installations and/or building control systems, preferably as an installer or electrician
• Experience with DALI, Modbus, BACnet, or similar protocols
• A hands‑on, curious mindset with interest in electronics (e.g., Arduino, soldering) as well as experience supporting electronics manufacturers or hardware integration projects is a plus
• Fluent in English and Swedish, both written and spoken

Benefits

• Good job security through agreements and insurance, paid parental leave, holiday leave, and attractive pension plans
• Yearly health allowance for your physical activity and well‑being
• Yearly personal development allowance for your brain and creativity
• Free access to the gym in the same building
• Flexible working hours
• Coffee club, Multipath running club, crafts club, and much more

Diversity and Inclusion

We value diversity and welcome professionals of all backgrounds and genders.