Technical Service Specialist - Core Diagnotics - Karlstad

Abbott; Solna kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Extensive training opportunities

Career development prospects

Global presence

Job summary

Abbott, a global healthcare leader, is seeking a Technical Service Specialist for Core Diagnostics. The role is field-based with travel across Sweden and Nordic regions, supporting high‑precision diagnostic instruments and software, performing installations, upgrades, and preventive maintenance.

You will build strong customer relationships, provide phone support, and measure success by customer satisfaction and service KPIs.

Qualifications

• Bachelor's degree or equivalent experience required; engineering degree preferred.
• Experience in troubleshooting technical equipment and systems.
• Strong communication and interpersonal skills.
• Fluent in Swedish; good English skills (written and spoken).
• Valid driver’s license and willingness to travel regularly for a field-based role.

Responsibilities

• Perform field service activities, troubleshoot technical problems, and implement hardware and software upgrades (TSBs).
• Schedule and perform planned maintenance (PM/PdM) activities.
• Assist with instrument installations and deinstallations.
• Provide phone support to customers.
• Build strong relationships with customers and deliver high level of service and responsiveness.
• Success in this role is measured by customer satisfaction (NPS), achievement of service KPIs, and regional profitability.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Analytical tools

Swedish fluency

Education

Bachelor's degree or equivalent experience

Engineering degree (medical/electrical/mechanical) preferred

Job description

Technical Service Specialist - Core Diagnotics - Karlstad

Location Sweden - Solna Category Customer & Technical Support

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Through our innovative technologies, we help people around the world manage their health and improve their quality of life.

Within Abbott's Core Diagnostics division, we provide laboratories with advanced diagnostic instruments, software solutions, and services that support clinicians in delivering fast and accurate patient care.

As a Technical Service Specialist, you will be responsible for performing field service and planned maintenance activities, hardware and software upgrades (TSBs), and providing first-line technical support while assisting with installations and deinstallations.

This is a field-based role requiring regular travel within your assigned region and across Sweden, with occasional travel throughout the Nordic countries. To effectively support our customers, candidates must be based in Karlstad or be willing to relocate to Karlstad.

You will:

• Perform field service activities, troubleshoot technical problems, and implement hardware and software upgrades (TSBs).
• Schedule and perform planned and predictive maintenance (PM/PdM) activities.
• Assist with instrument installations and deinstallations.
• Provide phone support to our customers.
• Build strong relationships with customers and deliver a high level of service and responsiveness.
• Success in this role is measured by customer satisfaction (NPS), achievement of service key performance indicators, and regional economic growth and profitability.

What You'll Bring

• Bachelor's degree or equivalent experience required. A Bachelor's or Engineering degree in medical, electrical, mechanical engineering, or medical technology is preferred.
• Proven track record in a similar position supported by management and customer references is preferred; however, we also encourage recent graduates to apply.
• Experience in troubleshooting technical equipment and systems.
• Successful engagement with customers, particularly laboratory staff.
• Technical expertise within a product line or technology area.
• Strong communication and interpersonal skills.
• Ability to identify issues and drive effective resolutions.
• Experience using analytical tools and software.
• Fluent in Swedish.
• Good English skills, both written and spoken.
• A valid driver's license and willingness to travel regularly as part of a field-based role.

What Can We Offer You?

Abbott offers a dynamic and international working environment where you can make a meaningful impact on patient care. You will benefit from excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and strong career development prospects. Our global presence and diverse healthcare portfolio provide rich opportunities for career exploration and advancement.

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals regardless of gender, age, ethnicity, religion, disability, sexual orientation, or any other characteristic protected by law. Our goal is to foster an inclusive and respectful workplace where everyone can thrive.

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INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

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An Equal Opportunity Employer Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs. EEO (ENGLISH) EEO (SPANISH) PAY TRANSPARENCY NONDISCRIMINATION PROVISION We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail] . Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.