System Support Technician — Salesforce & IT Helpdesk

Axis Communications; Linköpings kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Axis Communications is seeking a System Support Technician to be based in Lund, Stockholm, or Linköping. You will be the first line of help for our CRM and Salesforce environments, handling access management and cross-system problem-solving.

The role supports colleagues worldwide and emphasizes user-centric solutions. Join a hands-on IT Helpdesk culture where teamwork matters and knowledge sharing is encouraged.

Qualifications

• Several years of experience providing system support to users
• Hands-on experience supporting users in Salesforce
• An IT education, or equivalent experience
• Fluency in Swedish and English, both written and spoken

Responsibilities

• Provide first-line system support for global colleagues via ServiceNow
• Manage access across Axis systems and ensure smooth operation of Salesforce and CRM
• Troubleshoot and resolve issues in supported environments
• Create and maintain knowledge articles and workflows for efficient support
• Collaborate with other teams on systems that connect to ours

Skills

Salesforce

ServiceNow

Access management

CRM systems

IT support

Education

IT education or equivalent experience

Tools

Salesforce

ServiceNow

Microsoft 365

Job description

Axis Communications is seeking a System Support Technician to be based in Lund, Stockholm, or Linköping. You will be the first line of help for our CRM and Salesforce environments, handling access management and cross-system problem-solving.

The role supports colleagues worldwide and emphasizes user-centric solutions. Join a hands-on IT Helpdesk culture where teamwork matters and knowledge sharing is encouraged.