Global System Support Technician - Salesforce

Axis Communications; Lunds kommun; On-site; SEK 360,000 - 520,000; Full time

Job summary

Axis Communications is hiring a System Support Technician to join the System Support team at our Lund HQ, with optional offices in Linköping or Stockholm. You’ll be the first line of help for Salesforce and our CRM, ensuring smooth access management and resilient systems.

You’ll collaborate with colleagues worldwide, create knowledge articles, and improve processes to prevent issues. Fluency in Swedish and English is required.

Qualifications

• Several years of experience providing system support to users.
• Hands-on experience supporting users in Salesforce.
• An IT education, or equivalent experience.
• Fluency in Swedish and English, both written and spoken, since we also provide global support.

Responsibilities

• Support colleagues globally through our case management system, ServiceNow.
• Handle access management across a range of Axis systems.
• Troubleshoot and resolve issues in the systems we support.
• Create and maintain knowledge articles and workflows.
• Collaboration with other teams on systems that connect to ours.

Skills

Customer support

Troubleshooting

User-centric approach

Prioritization

Education

IT education

Tools

Salesforce

ServiceNow

Microsoft 365

Job description

Axis Communications is hiring a System Support Technician to join the System Support team at our Lund HQ, with optional offices in Linköping or Stockholm. You’ll be the first line of help for Salesforce and our CRM, ensuring smooth access management and resilient systems.

You’ll collaborate with colleagues worldwide, create knowledge articles, and improve processes to prevent issues. Fluency in Swedish and English is required.