Linux Helpdesk Technician, Lund
Axis Communications
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Benefits offered by this job
Job summary
Axis Communications in Lund seeks a Linux Helpdesk Technician to support thousands of colleagues and about 2,000 Linux clients. You will join four teammates, delivering fast, professional help across remote, phone, and on-site channels, with a strong emphasis on user satisfaction.
You will troubleshoot, install Linux clients, document processes, and contribute to future support strategies, including AI-assisted self-service options. Hybrid work and on-site presence in Lund are expected.
Qualifications
- Strong Linux depth in a client environment.
- Experience supporting users and resolving technical issues.
- Experience with ticketing and case management systems.
- Fluency in Swedish and English, both written and spoken.
Responsibilities
- Support colleagues through our ticketing system, by phone, using remote tools and on site.
- Staff the walk-in service desk about half a day a week, helping colleagues with laptops, phones and other equipment.
- Troubleshoot hardware and software issues in a Linux environment.
- Install, configure and deliver Linux clients using tools such as Ubuntu and FAI (Fully Automatic Installation).
- Spot and fix issues before they reach users, with the help of tools such as Ubuntu Landscape.
- Create and maintain technical documentation.
- Help shape how we support users in future, through AI-supported solutions and self-service options.
Skills
Tools
Job description
Job Description
Deep Linux knowledge is one thing. Making it make sense to someone else is another. As a Linux Helpdesk Technician at Axis in Lund, you\'ll do both — for thousands of colleagues and around 2,000 Linux clients, in a team where user satisfaction is the measure of a job well done.
Our IT Helpdesk is where colleagues turn when technology gets in the way. We provide 1st line support to several thousand colleagues in Sweden and act as 2nd line support for our global Helpdesk contacts. We\'re 40 people in total, organised into functional areas covering internal systems and access management, Windows, Linux, Mac, telephony and conference rooms.
Linux Helpdesk Technician, Lund
Deep Linux knowledge is one thing. Making it make sense to someone else is another. As a Linux Helpdesk Technician at Axis in Lund, you\'ll do both — for thousands of colleagues and around 2,000 Linux clients, in a team where user satisfaction is the measure of a job well done.
Our IT Helpdesk is where colleagues turn when technology gets in the way. We provide 1st line support to several thousand colleagues in Sweden and act as 2nd line support for our global Helpdesk contacts. We\'re 40 people in total, organised into functional areas covering internal systems and access management, Windows, Linux, Mac, telephony and conference rooms.
As a Linux Helpdesk Technician, you\'ll join a tight‑knit team of four who share responsibility for around 2,000 Linux clients. Across the whole Helpdesk, we\'re working towards the same thing: user satisfaction, built on quick responses and a professional, helpful approach.
Your day revolves around people. Colleagues come to you when something has stopped working, and you\'re the one who listens, works out what\'s wrong and fixes it — over the phone, through our ticketing system, remotely, or face to face at our walk‑in service desk. Technical depth is what makes that possible; service is what makes it matter.
- Support colleagues through our ticketing system, by phone, using remote tools and on site
- Staff the walk‑in service desk about half a day a week, helping colleagues with laptops, phones and other equipment
- Troubleshoot hardware and software issues in a Linux environment
- Install, configure and deliver Linux clients using tools such as Ubuntu and FAI (Fully Automatic Installation)
- Spot and fix issues before they reach users, with the help of tools such as Ubuntu Landscape
- Create and maintain technical documentation
- Help shape how we support users in future, through AI‑supported solutions and self‑service options
We\'re looking for someone who is genuinely helpful — the kind of colleague people are relieved to reach. You explain technical solutions in plain language, however technical the person in front of you happens to be, and you take every question seriously.
That helpfulness rests on real technical depth. You know Linux well enough to get to the bottom of things. You take ownership of your cases and drive them forward independently, and you keep an eye out for what could work better. You share your knowledge easily and enjoy working with people from a wide range of backgrounds. For us, your willingness to develop in the role matters just as much as your professional background.
- Solid, hands\'on experience with Linux in a client environment — however you gained it
- Experience supporting users and resolving their technical issues
- Experience working with ticketing and case management systems
- Fluency in Swedish and English, both written and spoken
- Working knowledge of Ubuntu, FAI, CFEngine or Ubuntu Landscape
- Working knowledge of ServiceNow
- Scripting experience with Bash and Python
- Experience of larger initiatives such as OS rollouts, or familiarity with Windows, Mac, mobile devices or conference room technology
We are a world leader in network video, where cutting‑edge technology meets global impact. Here, you\'ll contribute to meaningful projects that shape the future of security and surveillance — developing solutions used worldwide.
As a fast‑growing company, we offer exciting career opportunities. You\'ll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work‑life balance.
Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration — whether through informal \"fika\" chats, formal meetings, or after‑hours activities. Check it out: Axis HQ
Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance — and even your own Axis bicycle.
We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.
- Life at Axis blog
- Engineering at Axis blog
- Innovation at Axis
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.
Start date: By agreement
Working hours: 08:00–17:00, on-site in Lund
Permanent Employment
2026-09-30
Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis – Podcast
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