Strategic Technical Account Manager

Adobe; Stockholms kommun; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Adobe is seeking a Technical Account Manager to serve as a trusted advisor to some of the Nordic region's largest customers, guiding technical readiness, adoption, and long‑term business outcomes across Adobe Experience Cloud. You will lead cross‑functional teams, own the technical health of accounts, identify risks and opportunities, and coordinate engagements from implementation to go‑live.

This role offers a collaborative, growth‑oriented environment with a strong emphasis on customer value,

Qualifications

• Experience in Customer Success or TAM roles with enterprise clients.
• Experience managing enterprise customer relationships.
• Strong understanding of SaaS, cloud technologies, or digital platforms.
• Excellent communication and collaboration skills.
• Ability to align business objectives with technical requirements.

Responsibilities

• Build executive relationships with customer collaborators from tech to senior leadership.
• Own the technical health of assigned accounts and identify risks and opportunities.
• Develop and maintain Technical Readiness Roadmaps aligned to priorities.
• Lead technical reviews including environment and release readiness discussions.
• Coordinate milestone-based engagements such as implementations and upgrades.
• Drive adoption of Adobe solutions through guidance and coaching.
• Partner with Success, Product, Support, and Engineering to ensure outcomes.
• Act as the customer’s technical advocate within Adobe and manage blockers.
• Deliver regular business and technical insights to demonstrate value.

Skills

Customer Success

Technical Account Management

Cross-functional leadership

Solution Architecture

Enterprise relationships

SaaS & Cloud knowledge

Executive communication

Tools

Adobe Experience Cloud

Job description

Adobe is seeking a Technical Account Manager to serve as a trusted advisor to some of the Nordic region's largest customers, guiding technical readiness, adoption, and long‑term business outcomes across Adobe Experience Cloud. You will lead cross‑functional teams, own the technical health of accounts, identify risks and opportunities, and coordinate engagements from implementation to go‑live.

This role offers a collaborative, growth‑oriented environment with a strong emphasis on customer value,