Strategic Client Renewal Specialist

Dow Jones & Company, Inc.; Stockholms kommun; Hybrid; SEK 525,000 - 625,000; Full time

Benefits offered by this job

Insurance plans

Paid time off

Family benefits

Dow Jones products access

Subscription discounts

Employee referral program

Well-being & fitness programs

Financial health programs

Cybersecurity protection

Job summary

Dow Jones is seeking a Client Engagement Specialist (CES) to manage renewal activities for a defined set of customers in the EMEA region. You will retain contract revenue within existing buying centers and support new sales from the Account Executive, coordinating with internal teams to meet client needs and drive renewals.

You will own the renewal lifecycle from pricing to invoicing, monitor retention, and help maximize client ROI by supporting continued use of Dow Jones products and services.

Qualifications

• At least 3 years of proven success in customer engagement or sales.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
• Excellent project management and organizational skills with keen attention to detail.
• Proficient in Microsoft Office suite & Google Drive.

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
• Proactively provide a monthly report to manager highlighting high risk renewal accounts and strategy to turnaround.
• Ensure appropriate levels of customer training and product utilization with the Product Training Specialist team.

Skills

Customer engagement

Sales experience

Communication skills

Multi-tasking

Project management

Office & Drive

Job description

Dow Jones is seeking a Client Engagement Specialist (CES) to manage renewal activities for a defined set of customers in the EMEA region. You will retain contract revenue within existing buying centers and support new sales from the Account Executive, coordinating with internal teams to meet client needs and drive renewals.

You will own the renewal lifecycle from pricing to invoicing, monitor retention, and help maximize client ROI by supporting continued use of Dow Jones products and services.