ServiceNow Platform Architect

Accenture Nordics; Stockholms kommun; On-site; SEK 980,000 - 1,500,000; Full time

Job summary

Accenture Nordics invites a visionary ServiceNow Architect to shape Enterprise Architecture across ITSM, ITOM, ITAM, GRC, SecOps and HR. You will translate complex requirements into scalable ServiceNow architectures and collaborate with enterprise clients to drive digital transformation with governance and best practices.

You will lead solution design, mentor delivery teams, and contribute to presales by showcasing AI-enabled capabilities like Now Assist and Generative AI.

Qualifications

• 5+ years of ServiceNow experience across ITSM ITOM ITAM GRC SecOps HR.
• Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
• Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
• Proven ability to manage stakeholders, development teams and complex delivery programs.
• Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
• University degree in Computer Science or equivalent; ITSM/ITOM/HAM/ITAM/HR certifications preferred.
• Fluent in Swedish and English.

Responsibilities

• Shape enterprise architecture by translating business and technical requirements into scalable ServiceNow architectures.
• Engage with client Enterprise Architects to position ServiceNow as a cornerstone of digital transformation.
• Drive governance and best practices to maintain instance health and reduce technical debt.
• Lead solution design through workshops, validate requirements, and deliver robust designs.
• Mentor teams, share expertise, and contribute to the ServiceNow community.
• Support presales, contribute to business development, and champion AI advancements.

Skills

ServiceNow

Architecture

Leadership

Innovation

Agile/SAFe

Now Assist/AI

Swedish

English

Education

University degree in Computer Science

ITSM/ITOM/HAM/ITAM/HR certifications

Job description

Accenture is ServiceNow’s #1 and Most Comprehensive Partner. We are:

Accenture is ServiceNow’s #1 and most comprehensive partner globally. We are proud to be:

• 2025 Worldwide Global Elite Partner of the Year
• 2025 Worldwide GenAI Customer Value Partner of the Year
• 2025 Worldwide telco Industry Partner of the Year
• 2025 EMEA Transformation Partner of the Year

We are rapidly expanding our ServiceNow Business Group in the Nederlands & Nordics and seeking visionary ServiceNow Platform Architects to help our clients transform their businesses, drive innovation, and achieve measurable outcomes.

Your Role as a ServiceNow Architect

As a trusted advisor and technical leader, you will:

• Shape Enterprise Architecture: Translate complex business and technical requirements into scalable, future-ready ServiceNow architectures.
• Engage Strategically: Collaborate with client Enterprise Architects to position ServiceNow as the cornerstone of digital transformation, integrated with core applications.
• Drive Governance & Best Practices: Establish technical governance, ensure instance health, and reduce technical debt by aligning with ServiceNow leading practices.
• Lead Solution Design: Facilitate workshops, validate requirements, and deliver robust functional designs that meet client objectives.
• Mentor & Influence: Guide teams, share expertise, and contribute thought leadership to elevate our ServiceNow community.
• Innovate & Grow: Support presales efforts, contribute to business development, and champion emerging technologies like Generative AI and Agentic AI.

What We’re Looking For

Here are the key qualifications:

• Deep ServiceNow Expertise: 5+ years across multiple modules (ITSM, ITOM, ITAM, GRC, SecOps, HR).
• Architectural Mastery: Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
• Strategic Insight: Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
• Leadership Skills: Ability to manage stakeholders, development teams, and complex delivery programs.
• Innovation Mindset: Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
• Credentials: University degree in Computer Science or equivalent; certifications in ITSM, ITOM, HAM, ITAM, HR preferred.
• Language: Fluent in Swedish and English.

Why Join Us?

• Unmatched Training: Free access to ServiceNow training and certifications, including our exclusive CTA/CMA program.
• Cutting-Edge Projects: Work on large-scale, complex solutions for leading Global enterprises.
• Innovation at Scale: Be at the forefront of technology with AI and advanced ServiceNow capabilities.
• Global Community: Collaborate with the largest group of ServiceNow experts in the ecosystem.

Ready to architect the future of digital transformation? Join Accenture and make an impact that matters.