Service Coordinator

Nexer Tech Talent AB; Huskvarna; On-site; SEK 350,000 - 450,000; Full time

Job summary

Nexer Tech Talent AB is looking for a Junior Service Coordinator to join the Service Integration Office in Huskvarna, Sweden. The ideal candidate will help coordinate and enhance IT service management while collaborating with service owners and suppliers to uphold quality standards.

This role requires education in IT or relevant experience, strong interest in service management, and solid communication skills. Additionally, familiarity with ITIL concepts is beneficial. You will be supported by a consultant manager during your assignment.

Qualifications

• Education within IT or equivalent practical experience.
• Good understanding of ITIL concepts (incident, change, problem, service management).
• Willingness to learn and develop within a professional IT environment.

Responsibilities

• Support day to day around IT Change management.
• Assist in coordination with external suppliers and stakeholders.
• Help maintain service documentation and operational procedures.
• Contribute to service reporting and continuous improvement initiatives.
• Participate in operational meetings and service follow ups.

Skills

Interest in IT service management

Good communication skills in English

Understanding of ITIL concepts

Education

Education within IT or equivalent practical experience

Tools

ServiceNow

Job description

Working as a Service Coordinator, you will join the Service Integration Office as a Junior Service Integrator and play a key role in coordinating, monitoring, and enhancing IT service management delivered by both internal teams and external providers. You will collaborate closely with service owners and suppliers to ensure services meet agreed processes, quality standards, and governance frameworks.

Responsibilities

• Support day to day around IT Change management, reporting and other activities around IT Service Management
• Assist in coordination and follow up with external suppliers and internal stakeholders
• Help maintain service documentation, operational procedures, and governance material
• Contribute to service reporting, KPI follow up, and continuous improvement initiatives
• Participate in operational meetings, reviews, and service follow ups

Qualifications

• An education within IT or equivalent practical experience
• An interest in IT service management, operations, or service integration
• Good understanding of ITIL concepts (incident, change, problem, service management)
• Good communication skills in English, both written and spoken
• A structured and reliable way of working, with attention to detail
• Willingness to learn and develop within a professional IT environment
• Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.

Employment Details

Being a consultant at Nexer Tech Talent, you will be employed by Nexer Tech Talent but work with our customer. You will be coached by a consultant manager at Nexer Tech Talent. After successful completion of the consulting assignment, the intention is that you will be offered employment with our customer.