Intern Digital Support Administrator

Volvo Group; Göteborgs kommun; On-site; SEK 30,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Personal development opportunities

Diverse working environment

Job summary

Volvo Group is seeking a Support Engineer to ensure stability, efficiency, and transparency across the support landscape. This role involves managing operational activities across multiple markets and collaborating with global teams.

The candidate must be fluent in English and possess strong IT knowledge and problem-solving abilities. A culture of care and inclusion is promoted, with competitive benefits and personal development opportunities offered.

Qualifications

• Strong interest in IT, digital operations, or technical support environments.
• Understanding of IT Service Management (ITIL) or similar frameworks is a plus.
• Structured, detail-oriented, and able to manage multiple tasks simultaneously.

Responsibilities

• Register, review, track, and actively follow up on tickets from ServiceNow and vendor reporting systems.
• Coordinate communication between internal teams, vendors, and relevant stakeholders to ensure timely resolution.
• Identify opportunities for automation, standardization, and simplification within support and reporting flows.

Skills

IT Service Management

Problem-solving

Communication skills

Microsoft Office (Excel, PowerPoint, Word)

Fluent in English

Job description

Role Overview

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Your mission will be to ensure stability, efficiency, and transparency across the support landscape while identifying opportunities to improve, automate, and scale operations. In this role, you will support operational activities across multiple markets, with a strong focus on technical coordination, ticket management, and stakeholder communication. You will also be responsible for supporting the administration of ServiceNow and vendor reporting systems, working closely with global solution engineering teams to monitor and track support tickets across markets, ensuring alignment with customer specifications, environmental conditions, and required standards. The primary objective of the role is to ensure the effective registration, tracking, coordination, and timely resolution of incidents and service requests originating from ServiceNow and vendor-reported product systems, contributing to stable and transparent service delivery. This position offers a dynamic, international work environment where you will collaborate with highly skilled colleagues and customers across different markets and countries.

You will join the Solution Engineering Chapter – Retail & Wholesale, reporting to the Chapter Lead, and working alongside a highly skilled and collaborative team driving digital excellence across markets.

Qualifications

• Strong interest in IT, digital operations, or technical support environments
• Understanding of IT Service Management (ITIL) or similar frameworks is a plus
• Highly analytical with a problem-solving mindset
• Structured, detail-oriented, and able to manage multiple tasks simultaneously
• Strong communication and collaboration skills across technical and non-technical audiences
• Comfortable working in international and cross-functional teams
• Proactive, responsible, and able to work independently with ownership
• Good knowledge of Microsoft Office tools (Excel, PowerPoint, Word)
• Fluent in English (written and spoken)

Key Responsibilities

• Register, review, track, and actively follow up on tickets from ServiceNow and vendor reporting systems
• Coordinate communication between internal teams, vendors, and relevant stakeholders to ensure timely resolution
• Ensure tickets are correctly received, categorized, documented, and progressed according to agreed processes
• Maintain high data quality, consistency, and reliability across support and reporting systems
• Support service transparency and continuous improvement through structured tracking, reporting, and documentation
• Identify opportunities for automation, standardization, and simplification within support and reporting flows
• Contribute to continuous improvement, identifying opportunities for automation and simplification
• Create clear, professional reporting, templates, presentations, and communication materials
• Support broader operational and coordination activities within the chapter

Benefits

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.