Senior Solution & Service Engineer

Miracle International AB; Sweden; Remote; SEK 650,000 - 900,000; Full time

Job summary

Miracle International AB in Sweden is seeking an experienced Senior Solution & Service Engineer to provide end-to-end technical support across the customer journey, from pre-sales consultations to after-sales service and troubleshooting.

You will collaborate with Sales, Product, Service and R&D to design robust solutions, support product launches in the Nordic region, and maintain technical documentation while strengthening customer relationships across Sweden.

Qualifications

• Degree in Electrical Engineering, Electronics, Energy Engineering or related field.
• At least 5 years in technical support, solution engineering, field service or similar role.
• Strong knowledge of product configuration, system integration, installation and commissioning.

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solution development.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, customer visits and project support.
• Support new product launches, technical training sessions, webinars, workshops and customer events in Nordic region.
• Gather customer requirements, market feedback and recurring technical issues, and communicate insights to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation, including product manuals, FAQs, troubleshooting guides and training materials.
• Collaborate closely with Sales, Product, Service and R&D teams to ensure timely and effective resolution of customer and product-related issues.

Skills

Troubleshooting

Communication

Customer focus

Cross-functional collaboration

Independent work

Education

Electrical Engineering / Electronics / Energy Engineering degree

Job description

About the Role

We are looking for an experienced and customer-oriented Senior Solution & Service Engineer to join our team in Sweden.

In this role, you will be responsible for providing comprehensive technical support throughout the customer journey, from pre-sales consultation and system solution design to after-sales service and troubleshooting.

You will work closely with Sales, Product, Service and R&D teams to support customers, deliver effective technical solutions, and contribute to continuous product and service improvements in the Swedish market.

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solution development.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, customer visits and project support.
• Support new product launches, technical training sessions, webinars, workshops and customer events in Nordic region.
• Gather customer requirements, market feedback and recurring technical issues, and communicate insights to the Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation, including product manuals, FAQs, troubleshooting guides and training materials.
• Collaborate closely with Sales, Product, Service and R&D teams to ensure timely and effective resolution of customer and product-related issues.

Requirements

• A degree in Electrical Engineering, Electronics, Energy Engineering or a related technical field.
• At least 5 years of relevant professional experience in technical support, solution engineering, field service or a similar engineering role.
• Solid technical knowledge and practical experience in product configuration, system integration, installation and commissioning.
• Strong troubleshooting and problem-solving skills, with the ability to identify technical issues and provide effective solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and cross-functional teams.
• A customer-oriented mindset, strong sense of ownership and the ability to work independently.
• Good command of English, both written and spoken. Swedish language skills are considered an advantage.
• Willingness to travel within Sweden when required.

Why Join Us?

Work in an international and collaborative environment.

Take on a key technical role supporting customers and business growth in the Nordic market.

Collaborate with cross-functional teams and contribute to product and service improvements.

Be part of a growing business in a technology-driven industry.