Senior Platform Architect: AI-Driven Cloud Solutions (EMEA)

Servicenow; Stockholms kommun; Hybrid; SEK 1,452,000 - 2,010,000; Full time

Job summary

ServiceNow is seeking a Senior Platform Architect to help customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes. The role guides customers, partners, and teams on architecture designed for long-term success, focusing on instance strategy, governance, data, and integrations.

The position involves advising across engagements, translating goals into roadmaps, and engaging with enterprise architects to position ServiceNow as the standard

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 8+ years progressive experience in a professional services (SaaS) organization or equivalent.
• Management consulting experience.
• Proven ability to drive complex issues through analysis and resolution.
• Industry domain expertise.
• Large program experience leading architecture and design.
• Cloud application technology experience.
• Right to work in country.

Responsibilities

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Skills

AI integration

SaaS PS experience

Management consulting

Complex issue resolution

Architecture & design

Cloud applications

Right to work in country

Job description

ServiceNow is seeking a Senior Platform Architect to help customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes. The role guides customers, partners, and teams on architecture designed for long-term success, focusing on instance strategy, governance, data, and integrations.

The position involves advising across engagements, translating goals into roadmaps, and engaging with enterprise architects to position ServiceNow as the standard