Senior Enterprise CSM - Drive Adoption & Growth

Miramis Technologies (formerly Pocketlaw); Stockholms kommun; On-site; SEK 650,000 - 850,000; Full time

Job summary

Miramis Technologies is seeking an ambitious Customer Success Manager to join our commercial team in Stockholm. You will own the full lifecycle for an enterprise portfolio, from onboarding to renewal and expansion, driving adoption and long-term value.

With 3+ years in B2B SaaS, you will engage senior stakeholders, manage cross-functional initiatives, and protect against churn while maximizing customer outcomes. Experience in the legal tech space is a plus but not required.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment.
• Proven experience driving retention, renewals, and expansion opportunities.
• Experience managing complex relationships within enterprise or mid-market.
• Strong commercial mindset and ability to lead value-based conversations.
• Proven onboarding/implementation project leadership with multiple stakeholders.
• Strong stakeholder management, engaging senior decision-makers.
• Structured, proactive work style with strong organization and prioritization.
• Fluency in Swedish and English (written and spoken).

Responsibilities

• Act as a trusted advisor for customers, driving adoption and articulating value of Miramis.
• Own the end-to-end customer lifecycle: onboarding, adoption, renewal strategy, and long-term relationship management.
• Project manage customer onboarding with structured rollout across teams.
• Identify and drive expansion opportunities within accounts across teams and features.
• Own renewal and expansion; proactively identify risks to protect retention.
• Educate and train customers on the Miramis platform and best practices.
• Coordinate with Sales, Product, and Support to align account activities with business objectives.
• Maintain portfolio organization and manage multiple engagements in parallel.
• Monitor customer engagement and usage trends; provide actionable recommendations.

Skills

Customer Success

Account Management

Stakeholder Management

Onboarding/Implementation

Cross-functional collaboration

Swedish language

English language

B2B SaaS experience

Job description

Miramis Technologies is seeking an ambitious Customer Success Manager to join our commercial team in Stockholm. You will own the full lifecycle for an enterprise portfolio, from onboarding to renewal and expansion, driving adoption and long-term value.

With 3+ years in B2B SaaS, you will engage senior stakeholders, manage cross-functional initiatives, and protect against churn while maximizing customer outcomes. Experience in the legal tech space is a plus but not required.