Enterprise CSM: Ownership, Growth & Renewal Strategy

PocketLaw Limited; Stockholms kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Miramis seeks a Customer Success Manager to own the end-to-end lifecycle for a portfolio of enterprise customers. You will build strong relationships, drive adoption, and align with business objectives.

The role emphasizes ownership, strategic thinking, and cross-functional collaboration with Sales, Product, and Support. Experience in legal tech or contract management is a strong plus, and the position reports to the Director of Customer & Strategy.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar in a B2B SaaS environment.
• Proven ability to drive customer retention, manage renewals, and close expansion opportunities.
• Experience managing complex customer relationships, preferably with enterprise or mid-market accounts.
• Strong commercial mindset and ability to lead customer conversations around value and growth.
• Experience leading onboarding/implementation projects with multiple stakeholders.
• Strong stakeholder management, able to engage senior decision-makers.
• Structured and proactive, with exceptional organizational and prioritization skills.
• Fluent in Swedish and English, both written and spoken.

Responsibilities

• Act as a trusted advisor for customers, driving adoption and articulating value of Miramis.
• Own end-to-end customer lifecycle including onboarding, adoption, renewal strategy, and long-term relationship management.
• Project manage customer onboarding and lead rollout initiatives across teams.

Skills

Customer Success

Account Management

Stakeholder Management

Commercial Mindset

Onboarding

Renewals

Job description

Miramis seeks a Customer Success Manager to own the end-to-end lifecycle for a portfolio of enterprise customers. You will build strong relationships, drive adoption, and align with business objectives.

The role emphasizes ownership, strategic thinking, and cross-functional collaboration with Sales, Product, and Support. Experience in legal tech or contract management is a strong plus, and the position reports to the Director of Customer & Strategy.