Enterprise CSM — Hybrid Role Driving Adoption & Retention

Xensam AB; Stockholms kommun; Hybrid; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Free drinks and snacks

Office massages

Annual destination trip if targets are met

Work culture emphasizing freedom under responsibility

Job summary

Xensam AB is seeking an Enterprise Customer Success Manager to ensure the satisfaction of enterprise clients in Stockholms län. You will be vital in fostering relationships and implementing strategies to help clients achieve their goals.

With over 5 years of B2B experience, proficiency in English and Swedish, and experience in SaaS, you will excel in this role. Xensam offers a supportive work culture with generous benefits and opportunities for career growth.

Qualifications

• 5+ years of experience as an Enterprise Customer Success Manager or similar role.
• Service-minded and innovative self-leader.
• Proficiency in German or Dutch is a plus.

Responsibilities

• Act as primary contact for customers, building trusted advisor relationships.
• Conduct regular check-ins and Business Reviews.
• Lead onboarding process for new enterprise customers.
• Renew accounts to enhance customer retention.
• Manage customer information in the CRM system.

Skills

Presentation skills

Organizational skills

Fluency in English

Fluency in Swedish

Experience in SaaS

Tools

HubSpot

Job description

Xensam AB is seeking an Enterprise Customer Success Manager to ensure the satisfaction of enterprise clients in Stockholms län. You will be vital in fostering relationships and implementing strategies to help clients achieve their goals.

With over 5 years of B2B experience, proficiency in English and Swedish, and experience in SaaS, you will excel in this role. Xensam offers a supportive work culture with generous benefits and opportunities for career growth.