Senior AI CX TAM — Enterprise Solutions

Genesys; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Job summary

Genesys is seeking a Principal Technical Account Manager to drive technical success for Enterprise customers and align AI-powered CX platforms with customer roadmaps and Genesys Roadmap. You will collaborate with internal teams and customer stakeholders to optimize AI performance and expand adoption across complex deployments.

You will work across architecture, governance, and operations to deliver measurable impact, maintain strong relationships with executives, and contribute to ongoing

Qualifications

• Relevant Cloud qualifications such as Azure Foundations or AWS Practitioner
• Minimum of 5 years of relevant work experience in one or more areas: Technical Account Management, Customer Success, Solutions Role within Enterprise SaaS.
• Strong understanding of AI concepts, governance, compliance and risk frameworks
• Knowledge of APIs, Integrations and cloud architectures
• Swedish language skills
• Also required are abilities to: Interpret data and drive insights; Create new documentation and improve process; Handle and be trusted with confidential and/or sensitive information; Be flexible and handle multiple projects in an organized, timely manner; Be a proactive, innovative thinker; Challenge status quo and foster a continuous improvement attitude

Responsibilities

• Possess excellent product knowledge - enabling architecture, usability, adoption, and best practice conversations
• Collaboration with Genesys internal resources and DevOps specialists by making best effort to reproduce your customers’ issues, as well as providing insight into their history, timelines, priorities and business needs.
• Build strong relationships with customers and partners on all levels, including technical, business and executive.
• Become key partner to the Customer Success practice, providing advanced technical knowledge and expertise, and work within the account team towards a common goal.
• Deliver on all TAM objectives within the correct cadence for each customer assigned
• Effective presentation skills to all management levels
• Be an active participant of the Genesys Community
• Create and deliver training materials
• Able to analyse business needs and translate them into technical features/uses cases to address client’s requirements
• Write executive level summaries, document and track meeting minutes, monitor delegated tasks, and report to the stakeholders
• Maintain up to date Product Certifications of applicable Genesys Solution portfolio

Skills

Cloud qualifications (Azure/AWS)

Technical Account Management

Customer Success

AI concepts & governance

APIs & integrations

Swedish language skills

Tools

APIs & Integrations

Cloud architectures

Job description

Genesys is seeking a Principal Technical Account Manager to drive technical success for Enterprise customers and align AI-powered CX platforms with customer roadmaps and Genesys Roadmap. You will collaborate with internal teams and customer stakeholders to optimize AI performance and expand adoption across complex deployments.

You will work across architecture, governance, and operations to deliver measurable impact, maintain strong relationships with executives, and contribute to ongoing