Sales Support

Kintec Global Recruitment; Uppsala kommun; On-site; SEK 193,000 - 303,000; Part time

Job summary

Kintec Global Recruitment in Sweden seeks a part-time Sales Administration and Customer Care Assistant. The role covers CRM management, contract administration, invoicing preparation, and proactive customer engagement across sales and service processes.

You will handle leads, prepare quotations, maintain records, and support meetings and events with a service-oriented mindset and strong Swedish communication.

Qualifications

• Experience in sales administration, customer service, or sales support.
• Good working knowledge of CRM systems and administrative tools.
• Ability to organise work clearly, manage competing priorities, and work independently.
• Strong written and spoken communication skills in Swedish.
• A proactive, service-focused approach to supporting customers and colleagues.
• Ability to manage several tasks and stakeholder contacts simultaneously while maintaining accurate records.

Responsibilities

• Provide hands-on administrative and customer support to the Sales and Customer Care team in daily operations.
• Support efficient customer management by maintaining accurate records, following up on customer activity, and ensuring a high standard of administration across sales and service processes.
• Work across sales administration, customer service, CRM management, customer-care activity, and the coordination of internal and external processes.
• Update the CRM system after contracts are signed and ensure customer information remains accurate and complete.
• Register and administer different types of customer agreements.
• Prepare and distribute internal documentation relating to contracts.
• Prepare invoicing documentation for connection charges.
• Maintain customer contact details and other CRM data.
• Compile statistics and supporting material for customer meetings and visits.
• Receive, register, and follow up incoming leads from web and email channels.
• Prepare quotation documentation and monitor responses.

Skills

Sales administration

Customer service

CRM experience

Tools

CRM software

Job description

Work Schedule: 20 hours per week (typically 4 hours per day)

Contract Duration: 2nd November 2026 - 31st March 2027

Role Overview

Provide hands‑on administrative and customer support to the Sales and Customer Care team in daily operations. Support efficient customer management by maintaining accurate records, following up on customer activity, and ensuring a high standard of administration across sales and service processes. Work across sales administration, customer service, CRM management, customer‑care activity, and the coordination of internal and external processes.

Key Responsibilities

• Update the CRM system after contracts are signed and ensure customer information remains accurate and complete.
• Register and administer different types of customer agreements.
• Prepare and distribute internal documentation relating to contracts.
• Prepare invoicing documentation for connection charges.
• Maintain customer contact details and other CRM data.
• Compile statistics and supporting material for customer meetings and visits.
• Receive, register, and follow up incoming leads from web and email channels.
• Prepare quotation documentation and monitor responses.
• Handle straightforward pricing enquiries using current price lists.
• Answer routine customer questions and support colleagues in customer dialogue.
• Resolve basic enquiries relating to customer portals and services.
• Conduct customer interviews following connections and installations.
• Complete ongoing customer follow‑up and customer‑care activities.
• Support proactive customer engagement in new development areas.
• Promote relevant additional services and products where appropriate.
• Administer and maintain the case‑management system.
• Receive, allocate, and follow up incoming cases.
• Monitor the quality of case flows and identify practical opportunities for improvement.
• Handle selected administrative customer cases relating to metering and billing.
• Plan and administer customer meetings, events, and trade fairs.
• Book venues, catering, and other event arrangements.
• Manage invitations, attendee lists, and post‑event follow‑up.
• Coordinate administrative activity connected with customer‑care and marketing initiatives.

Requirements

• Experience in sales administration, customer service, or sales support.
• Good working knowledge of CRM systems and administrative tools.
• Ability to organise work clearly, manage competing priorities, and work independently.
• Strong written and spoken communication skills in Swedish.
• A proactive, service‑focused approach to supporting customers and colleagues.
• Ability to manage several tasks and stakeholder contacts at the same time while maintaining accurate records.