Weekend Support Agent (Part-time)

Airmee; Stockholms kommun; On-site; SEK 223,200 - 334,800; Part time

Job summary

Airmee is seeking a part-time customer service representative in Stockholm to handle customer and courier issues and ensure smooth deliveries. You will work weekend shifts, providing support and resolving inquiries efficiently.

The ideal candidate is fluent in both Swedish and English, has experience in customer service, and is well-organized under pressure. A commitment to a two-week full-time onboarding training is required.

Qualifications

• Experience from customer service or a similar service-oriented role.
• Fluent in Swedish and English, both written and spoken.
• Able to commit to a two-week full-time onboarding before moving onto weekend shifts.

Responsibilities

• Handle incoming errands across channels - resolving customer and courier issues.
• Support retailers, customers, and couriers throughout the delivery process.
• Own each ticket end-to-end: investigate, communicate, and follow up until resolved.
• Stay calm and structured through peak volumes and shifting priorities.
• Spot recurring issues and flag them for resolution.

Skills

Customer service experience

Fluency in Swedish

Fluency in English

Familiarity with IT-related cases

Job description

Who we are

Airmee is a rapidly scaling last‑mile logistics platform, backed by Bonnier Capital and other leading investors. We were founded to build the best and most sustainable delivery experience on the market. Today, we are Sweden's largest player in home deliveries and one of the few last‑mile companies combining strong growth with profitability. In 2024, we reached SEK 362M in revenue, and in 2025 surpassed SEK 600M – driven by a tech‑enabled, asset‑light platform where routing, automation, and real‑time operational control generate significant efficiencies. We’re now entering our next chapter: scaling smarter, strengthening our operational engine, and continuing to raise the standard for last‑mile logistics in the Nordics.

What You’ll Do

• Handle incoming errands across channels – resolving customer and courier issues quickly, clearly, and accurately.
• Support retailers, customers and couriers, making sure deliveries run smoothly from pickup to doorstep.
• Own each ticket end‑to‑end: investigate, communicate, and follow up until it’s fully resolved.
• Stay calm and structured through peak volumes and shifting priorities.
• Spot recurring issues and patterns, and flag them so we fix root causes – not just symptoms.

Who You Are

• Service‑mindful: you put the customer's need first and genuinely want to help.
• Calm under pressure: you juggle several cases at once without dropping quality.
• Self‑driven but collaborative: you take initiative and lift the team around you.
• Solution‑oriented: you see possibilities instead of obstacles.
• Curious and adaptable: you're comfortable with routines that change weekly – sometimes daily.
• A strong communicator: clear and professional in both Swedish and English.

Qualifications

• Experience from customer service or a similar service‑oriented role.
• Fluent in Swedish and English, both written and spoken.
• Familiarity with Intercom and IT‑related cases is a plus.
• Able to commit to a two‑week full‑time onboarding before moving onto weekend shifts.

Practicalities

Department: Support

Reports to: Support Manager

Location: Stockholm (On‑site)

Schedule: Part‑time, weekends – Saturday & Sunday, 14:30‑23:00

Onboarding: Two weeks full‑time, Monday‑Friday (08:00‑16:30 or 14:30‑23:00)