Remote Travel Concierge | Customer Care & Bookings

Kim Luxe Travel; Göteborgs kommun; Remote; SEK 357,000 - 469,000; Full time

Benefits offered by this job

Travel benefits

Exclusive industry discounts

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after their trips. You will communicate via email, phone, and messaging to answer questions, manage bookings, and provide destination information for a smooth travel experience.

The ideal candidate is a strong communicator with customer-first mindset, experienced in customer service, well-organized, tech-savvy, and passionate about travel.

Qualifications

• Experience in customer service, travel, tourism, or hospitality is a plus.
• Excellent communication and multi-tasking abilities.
• Tech-savvy and able to adapt to new systems and tools.
• Fully remote with flexible hours.

Responsibilities

• Answer questions and provide assistance via email, phone, and messaging.
• Handle bookings updates, itinerary changes, cancellations, and special requests.
• Provide destination and procedure information.
• Proactively check in with clients to confirm details.
• Resolve issues while maintaining a positive approach.

Skills

Strong communicator

Customer service

Travel industry experience

Organized

Tech-savvy

CRM software

Tools

CRM software

Job description

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after their trips. You will communicate via email, phone, and messaging to answer questions, manage bookings, and provide destination information for a smooth travel experience.

The ideal candidate is a strong communicator with customer-first mindset, experienced in customer service, well-organized, tech-savvy, and passionate about travel.