Remote Travel Concierge: Client Support & Bookings

Kim Luxe Travel; Malmö kommun; Remote; SEK 391,000 - 614,000; Full time

Benefits offered by this job

Remote work

Training & support

Growth opportunities

Travel discounts

Friendly remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistant to support clients as they plan, prepare for, and enjoy their trips. In this 100% remote role, you will guide travelers, handle requests, and ensure clients feel supported at every step of the journey.

You will assist remotely via email, phone, and messaging platforms, coordinating reservations, itineraries, cancellations, and special requests while staying organized and responsive.

Qualifications

• Strong communication skills, both written and verbal.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, reliable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Quick learner with the ability to adapt to booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide clear guidance on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively reach out to clients when needed.
• Address questions or concerns professionally, ensuring a positive client experience.

Skills

Strong communication

Customer service

Highly organized

Detail-oriented

Independent remote work

Fast learner

Travel enthusiasm

Tools

Booking systems

Travel platforms

Job description

Kim Luxe Travel is seeking a Remote Travel Assistant to support clients as they plan, prepare for, and enjoy their trips. In this 100% remote role, you will guide travelers, handle requests, and ensure clients feel supported at every step of the journey.

You will assist remotely via email, phone, and messaging platforms, coordinating reservations, itineraries, cancellations, and special requests while staying organized and responsive.