Remote Travel Customer Care Specialist — Flexible Hours

Kim Luxe Travel; Stockholms kommun; Remote; SEK 360,000 - 520,000; Full time

Benefits offered by this job

Remote-friendly

Flexible hours

Travel benefits

Career growth

Training & support

Exclusive discounts

Job summary

Kim Luxe Travel seeks a Travel Customer Service professional to support clients before, during, and after trips. This fully remote role focuses on outstanding care, managing requests, and guiding travelers to smooth experiences.

You will handle inquiries via email, phone, and chat, coordinate bookings and changes, and provide clear destination information to ensure stress-free journeys.

Qualifications

• Customer-first mindset and strong communication.
• Experience in customer service (travel, tourism or hospitality is a plus).
• Well-organized and able to handle multiple requests at once.
• Tech-savvy and quick to adapt to new systems.

Responsibilities

• Communicate with clients via email, phone and messaging to answer questions and assist.
• Manage bookings, itinerary changes, cancellations and special travel needs.
• Share clear information on destinations, requirements and procedures.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently with a positive, supportive approach.

Job description

Kim Luxe Travel seeks a Travel Customer Service professional to support clients before, during, and after trips. This fully remote role focuses on outstanding care, managing requests, and guiding travelers to smooth experiences.

You will handle inquiries via email, phone, and chat, coordinate bookings and changes, and provide clear destination information to ensure stress-free journeys.