Remote Product Success Partner: Adoption & Value

UNIT4; Stockholms kommun; Remote; SEK 700,000 - 1,000,000; Full time

Benefits offered by this job

Culture trusted & accountable

Remote working opportunities

Growth opportunities

Mentors & role models

Sustainability focus

Safe and inclusive environment

Job summary

Unit4 is seeking a Product Success Partner to help customers maximize value from Unit4 solutions. You will work with Customer Success Managers to shape success plans, translate product capabilities into business value, and guide customers toward measurable outcomes.

With 4+ years in ERP-focused technical customer support or consulting, you will identify adoption gaps, promote best practices, and collaborate across Product, Engineering, and Support teams to continuously improve delivery of value.

Qualifications

• Minimum of 4 years of experience as technical customer support or technical consultant in the ERP domain.
• Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles.
• Ability to translate product capabilities into business value and guide customers towards measurable outcomes.
• Confidence in working with customers on adoption, optimisation, and value realisation.
• Ability to turn ambiguous customer needs into clear recommendations and actions.

Responsibilities

• Shape and evolve customer Success Plans, linking business goals to product adoption and measurable value.
• Identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions.
• Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing complexity.
• Triaging customer needs and aligning them to outcome-based packages or analysis paths.
• Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement.

Skills

Customer success mindset

Stakeholder management

Communication skills

Consultative mindset

Problem solving

Tools

ERPx

SQL

APIs

Extension Kit

Reporting

Job description

Unit4 is seeking a Product Success Partner to help customers maximize value from Unit4 solutions. You will work with Customer Success Managers to shape success plans, translate product capabilities into business value, and guide customers toward measurable outcomes.

With 4+ years in ERP-focused technical customer support or consulting, you will identify adoption gaps, promote best practices, and collaborate across Product, Engineering, and Support teams to continuously improve delivery of value.