Product Success Partner (PSP) - Remote

UNIT4 NV; Stockholms kommun; Hybrid; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave Paid Time Off

Global Wellbeing Days

Job summary

Unit4 NV seeks a Product Success Partner to bring deep product expertise into the customer journey, driving adoption, optimisation and measurable value from Unit4 solutions. You will collaborate with Customer Success Managers to shape success plans and map business goals to product outcomes.

You will identify adoption gaps, promote standard functionality, and guide customers toward scalable, future-ready ways of working while triaging needs to Value Enhancement Services.

Qualifications

• Minimum of 4 years in technical customer support or technical consulting in U4ERP.
• Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles.
• Ability to translate product capabilities into business value and measurable outcomes.
• Confidence in guiding customers on adoption, optimisation, and value realisation.
• Turning ambiguous customer needs into actionable recommendations and next steps.
• Knowledge of ERPx, reporting, configuration and APIs is an advantage.
• Strong stakeholder management and cross-team collaboration skills.
• A proactive, consultative mindset focused on customer value and continuous improvement.

Responsibilities

• Partner with CSMs to shape and evolve customer Success Plans linked to business goals and product adoption.
• Identify adoption gaps and optimisation opportunities using deep product knowledge.
• Promote standard functionality to reduce complexity and enable scalable workflows.
• Triages customer needs for Value Enhancement Services and align to outcomes.
• Voices of the customer fed back to Product, Engineering, and Customer Experience teams.

Skills

Customer Success experience

ERP/ SaaS domain

Translate product to business value

Adoption and value realisation

Stakeholder management

Proactive, consultative mindset

APIs, Extension Kit, ERPx knowledge

SQL and data understanding

Tools

APIs

Extension Kit

SQL

Job description

MeetUnit4 .With over 40 years of heritage,we’re an agile, fast growing, Cloud company that ison a mission toredefineEnterpriseResourcePlanning (ERP) for mid-market people-centric organisations.

With ourinnovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters. A powerful statement that enablesdifferent priorities fordifferent people.

We’re shapinghow work shouldfeel,and we empowerourpeopleby providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable outcomes by driving adoption, optimisation, and value realisation.

What you’ll do:

Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value.

Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions

Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.

Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths.

Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement

Qualifications

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of U4ERP
• Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles
• Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes
• Confidence in working with customers on adoption, optimisation, and value realisation
• Ability to turn ambiguous customer needs into clear recommendations, practical actions, and next steps
• Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit isa strong advantage, along with an understanding of SQL and data
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, CSMs, Product, Engineering, Support, and consulting teams
• A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement

Additional Information

Who we are

We area people-first communitythatnurturesall the areas that surround your working experience.With us, you’ll be surrounded by ahigh-performanceteam that supports yourauthentic self and celebrates your uniqueness.

We believe that‘How work should feel’is an evolvingstatement.Work goes beyond tasks and everyday responsibilitiesit’s about feeling valued, empowered, promoted, impactful, seen, andappreciated.

We are reimagining how work makes people feel.

What we offer

aculture built on trustand accountability- giving you the freedom and autonomy to be successfuland make an impact

balance - with ourFlexible Leave Paid Time Off policy, remote workingopportunities,Global Wellbeing Days,and other greatbenefits

growth opportunities -we provide the tools and guidance required so that you can focus on what really mattersto youandso, ultimately,you canachieve your best work

talentedcolleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry

a commitment tosustainability - with initiatives such as ourEnvironmental, Social, and Governance strategy andAct4Good programme

asafe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing

Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.