Senior Enterprise Customer Success Leader

Sysarb AB; Arboga kommun; Hybrid; SEK 700,000 - 1,000,000; Full time

Benefits offered by this job

Occupational pension (ITP)

Wellness allowance up to 5,000 SEK per

Hybrid work setup

Travel to customers

Job summary

Sysarb AB is seeking an Enterprise Customer Success Manager to own the value and growth of 40+ enterprise customers after go-live. You will drive adoption, renewals and expansion, working closely with Sales to land bigger deals and with Product to feed feedback.

You will build value plans, run QBRs with senior stakeholders, and manage health data, data integrations and SaaS platform usage to scale customer success across a European base. Strong English is required.

Qualifications

• 6+ years in Customer Success, Account Management or similar customer-facing role in B2B SaaS.
• Experience managing 40+ enterprise accounts.
• Strong English communication; Swedish a plus.
• Ability to lead executive-level conversations with senior stakeholders.

Responsibilities

• Own a portfolio of 40+ enterprise customers from go-live onward.
• Agree with each customer what success looks like and build a value plan.
• Drive adoption with usage tracking, risk spotting and proactive action.
• Lead QBRs and executive reviews based on outcomes and data.
• Build relationships with CHROs, Heads of Reward and Comp & Ben leaders.
• Own renewals end-to-end and negotiate expansions.
• Demo the platform and explain data flows and integrations.

Skills

Customer Success

Account Management

SaaS

Enterprise Accounts

Executive Communication

Data & Health Metrics

Tools

CRM software

Data platforms

Job description

Sysarb AB is seeking an Enterprise Customer Success Manager to own the value and growth of 40+ enterprise customers after go-live. You will drive adoption, renewals and expansion, working closely with Sales to land bigger deals and with Product to feed feedback.

You will build value plans, run QBRs with senior stakeholders, and manage health data, data integrations and SaaS platform usage to scale customer success across a European base. Strong English is required.