Senior ERP Support Consultant (Remote, Growth & Mentoring)

Unit4; Solna kommun; On-site; SEK 543,000 - 586,000; Full time

Benefits offered by this job

Culture built on trust

Remote working opportunities

Growth opportunities

Mentors and role models

Sustainability initiatives

Job summary

Unit4 is seeking a Senior Application Support Consultant to join our EMEA team, supporting the Unit4 ERP platform. This senior, hands-on role stabilises and strengthens a recently evolving team, delivering high-quality support while mentoring colleagues and driving continuous improvement.

You will handle complex cases, share knowledge through training, and gain exposure to Unit4 ERP and ERPx through structured learning.

Qualifications

• Proven experience with Unit4 ERP/x (essential).
• Strong knowledge of the Financial/Logistics module.
• Basic SQL skills (querying, troubleshooting).
• Strong English communication skills (written and verbal).
• Ability to manage both standard support cases and complex escalations.
• Occasional travel to customer sites where required.
• Fluent/Native Swedish language.

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Skills

Unit4 ERP/x

SQL skills

English communication

Swedish fluency

Escalation handling

Job description

Unit4 is seeking a Senior Application Support Consultant to join our EMEA team, supporting the Unit4 ERP platform. This senior, hands-on role stabilises and strengthens a recently evolving team, delivering high-quality support while mentoring colleagues and driving continuous improvement.

You will handle complex cases, share knowledge through training, and gain exposure to Unit4 ERP and ERPx through structured learning.