Remote Nordic Technical Support Specialist

EssilorLuxottica; Stockholms kommun; Remote; SEK 350,000 - 520,000; Full time

Job summary

EssilorLuxottica is seeking a Technical Customer Support Specialist for the Nordics, supporting Sweden and the Nordic region with software, diagnostic equipment, and connected systems. The role is remote via phone and screen-sharing, solving issues and guiding installations.

You will work with eye care professionals across Sweden, Norway, and Finland, providing clear explanations and exceptional service while developing expertise in ophthalmic technologies and related software.

Qualifications

• 2-3 years of experience in Technical Support, IT Support, Helpdesk, Service Desk, or Customer Support.
• Experience supporting PCs, software applications, and end-users with technical issues.
• Ability to explain technical solutions and troubleshooting steps in simple, non-technical terms.
• Strong problem-solving and structured approach to issue resolution.
• Experience working with Windows environments and basic networking concepts.
• Knowledge of SQL Server / SQL Express is an advantage.
• Experience with remote support tools such as TeamViewer, ScreenConnect, or similar.
• Customer-focused, patient, and service-oriented mindset.
• Strong communication and interpersonal skills.
• Fluent in English and other Nordic languages; coverage across Swedish, Norwegian, and Finnish-speaking customers.

Responsibilities

• Install, configure, update, and troubleshoot specialized optical and ophthalmic software, including diagnostic imaging systems and practice management applications.
• Support the setup and troubleshooting of connected devices via USB, LAN/Ethernet, and Serial connections.
• Configure SQL/SQL Express databases, mapped drives, firewall exceptions, and user permissions for multi-workstation environments.
• Guide users via phone and remote support tools such as TeamViewer or ScreenConnect.
• Diagnose and resolve software, hardware, network, and operating system issues.
• Record incidents, resolutions, and best practices in the ticketing system and knowledge base.

Skills

Customer-focused

Problem-solving

Communication skills

Fluent English

Nordic languages

Tools

TeamViewer

ScreenConnect

SQL Server/SQL Express

Windows OS

Job description

EssilorLuxottica is seeking a Technical Customer Support Specialist for the Nordics, supporting Sweden and the Nordic region with software, diagnostic equipment, and connected systems. The role is remote via phone and screen-sharing, solving issues and guiding installations.

You will work with eye care professionals across Sweden, Norway, and Finland, providing clear explanations and exceptional service while developing expertise in ophthalmic technologies and related software.