Vision Care Customer Support Specialist

Luxottica; Stockholms kommun; On-site; SEK 260,000 - 380,000; Full time

Job summary

Luxottica in Sweden is seeking a Customer Service Representative to support customers with order management, product information, and invoicing queries. You’ll handle inquiries in a friendly, professional manner and work mainly over the phone.

Strong communication in Swedish and English, teamwork, and comfort using Microsoft Office and internal systems are required. Prior experience in service roles, preferably in optics, is a plus. A thorough onboarding will prepare you for the role.

Qualifications

• Experience in service-related jobs, preferably with phone and administrative work.
• Experience in the optics industry is a plus.
• Ability to handle diverse customer types with empathy and patience.
• Good team player with ability to multitask and prioritize.
• Proficient with MS Office (Excel, PowerPoint, Word).

Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Skills

Customer service

Phone support

Swedish language

English language

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Luxottica in Sweden is seeking a Customer Service Representative to support customers with order management, product information, and invoicing queries. You’ll handle inquiries in a friendly, professional manner and work mainly over the phone.

Strong communication in Swedish and English, teamwork, and comfort using Microsoft Office and internal systems are required. Prior experience in service roles, preferably in optics, is a plus. A thorough onboarding will prepare you for the role.