Customer Service - Optician - Sweden

EssilorLuxottica; Stockholms kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

EssilorLuxottica is seeking a licensed optician with at least three years of experience to join our customer service team in Sweden. The role focuses on order management, product information, and handling delivery and invoice inquiries while delivering friendly, professional support via phone and email.

Ideal candidates love lenses, enjoy working in a team, and can troubleshoot optical issues. Fluent English and strong MS Office skills are required for success.

Qualifications

• Licensed optician with at least three years of experience.
• Excellent phone and email communication with customers.
• Empathetic and patient in handling inquiries.
• Strong optical troubleshooting and analysis skills.
• Team player and able to work in a collaborative environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Excellent written and spoken English.
• Able to manage multiple tasks and prioritize effectively.
• Familiar with internal systems and databases.

Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Skills

Phone & email communication

Empathy & patience

Teamwork

Optical troubleshooting

Prioritization

Multitasking

English proficiency

Education

Licensed optician

Tools

Microsoft Office

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role

As a licensed optician, you will work with support, advice, assessments, complaints/returns, and other customer service matters such as order registration, delivery, and invoice inquiries. It is very important that our customers feel they are treated in a friendly and professional manner and receive competent support. Since much of the customer contact is via phone, it is crucial that you feel very comfortable speaking on the phone, have a positive attitude, and can handle all types of customers and inquiries.

We also hope you truly love lenses and fitting. With your optician background, you will support the rest of the team with your expertise.

Main Responsibilities:

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Main Requirements :

• Is a licensed optician with at least three years of experience working as an optician
• Enjoys working with customers via phone and email
• Ability to handle various customer types and inquiries with empathy and patience
• Enjoys troubleshooting and analyzing optical issues
• Enjoys working in a team
• Is well-versed in Microsoft Office, including Excel, PowerPoint, and Word
• Has good proficiency in English, both spoken and written
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working with internal systems and databases

#LI-LM1

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.