Licensed Optician — Customer Support & Lens Guidance

EssilorLuxottica; Stockholms kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

EssilorLuxottica is seeking a licensed optician with at least three years of experience to join our customer service team in Sweden. The role focuses on order management, product information, and handling delivery and invoice inquiries while delivering friendly, professional support via phone and email.

Ideal candidates love lenses, enjoy working in a team, and can troubleshoot optical issues. Fluent English and strong MS Office skills are required for success.

Qualifications

• Licensed optician with at least three years of experience.
• Excellent phone and email communication with customers.
• Empathetic and patient in handling inquiries.
• Strong optical troubleshooting and analysis skills.
• Team player and able to work in a collaborative environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Excellent written and spoken English.
• Able to manage multiple tasks and prioritize effectively.
• Familiar with internal systems and databases.

Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Skills

Phone & email communication

Empathy & patience

Teamwork

Optical troubleshooting

Prioritization

Multitasking

English proficiency

Education

Licensed optician

Tools

Microsoft Office

Job description

EssilorLuxottica is seeking a licensed optician with at least three years of experience to join our customer service team in Sweden. The role focuses on order management, product information, and handling delivery and invoice inquiries while delivering friendly, professional support via phone and email.

Ideal candidates love lenses, enjoy working in a team, and can troubleshoot optical issues. Fluent English and strong MS Office skills are required for success.