Remote Danish-speaking E-commerce Representative, Samsung

TRANSCOM AKTIEBOLAG; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Remote work

Hybrid option

Pension plan

Health benefits

Gym access

Inclusive culture

Job summary

Transcom AB Stockholm is seeking a Danish-speaking eCommerce Customer Support Representative to join our global client Samsung’s support team. This full-time role focuses on delivering outstanding service across the online shopping journey, from purchase to delivery and aftercare.

You’ll empathize with customers, listen actively, and provide tailored solutions. Remote work is available from Sweden, with a flexible hybrid option in the Stockholm area.

Qualifications

• Fluent in Danish and proficient in English.
• Previous customer service experience in retail or eCommerce preferred.
• Strong communication and empathy to build rapport with customers.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Provide outstanding eCommerce support to customers during their online purchase journey.
• Listen actively, empathize, and offer tailored solutions and information.
• Aim to ensure customer satisfaction from purchase through delivery and beyond.

Skills

Danish language

English (B2+)

Customer service

Communication skills

Empathy

Multitasking

Problem solving

Job description

Kommun: Stockholm

We are looking for Danish-speaking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team for Samsung at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey.

Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands. We're now looking for Norwegian-speaking customer champions who love interacting with people, genuinely care about delivering stellar customer experiences, and thrive in dynamic, fast-paced environments.

What can you expect?

At Transcom, you’ll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in you and your future.

• Fully remote role, where you can work from home if you life in Sweden
• A hybrid solution if you live in the Stockholm area, where you can combine working at the office and from home
• Collective agreement & pension plan
• Health & wellness benefits
• Free access to gym in the officebuilding
• A dynamic and inclusive work environment

Join us as an eCommerce Customer Support Representative!

Transcom is at the forefront of innovation, including in the online shopping experience. In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.

What are we looking for?

• Intermediate English (B2+) – both written and spoken.
• Native or fluent in Danish.
• Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
• Excellent communication skills with an ability to empathize and build rapport.
• Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
• Good problem-solving skills, with the creativity to offer quick and effective solutions.
• Ability to multitask comfortably in a fast-paced environment.

What's life like at Transcom?

We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.

At Transcom, we are relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, be a team player, and supporting others. They stand up for positive, lasting change in their teams and communities.

That's how we are at Transcom. Here, we care and cheer each other on. You're included, just as you are, from day one. And with the right attitude, there’s no limit to how far we can go together. We are committed to your growth and success.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Krav

• Engelska
• Danska

Transcom AB Stockholm

16440 KISTA

Stockholms Kommun