Danish-speaking Customer Support Specialist - Work from Home!

Concentrix; Sweden; Remote; SEK 312,000 - 402,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Bonus up to 2700 SEK per month

Wellness allowance 3500 SEK/year

Paid training and coaching

Career development opportunities

Job summary

Concentrix is seeking a Danish-speaking Customer Support Specialist to join our remote team in Sweden. You will handle customer inquiries by phone and email, provide information about bookings, rebookings and cancellations, and help ensure smooth journeys for travelers.

This full-time role offers flexible hours and work from home, a salary based on collective agreements, a monthly bonus up to 2700 SEK, plus a 3,500 SEK annual wellness allowance, paid training, and ongoing coaching to support

Qualifications

• Danish language and English fluency required.
• Dynamic customer service mindset with a positive attitude.
• No fixed years of experience required; willingness to learn and grow.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide accurate information about bookings, rebookings, and cancellations.
• Find solutions to ensure smooth journeys for each customer.

Skills

Customer service

Danish language

English language

Communication

Job description

Job Title

Danish-speaking Customer Support Specialist - Work from Home!

Job Description

Join our Danish-speaking Customer Service team in the Travel Industry!

Are you looking for what’s next? We’re a global technology and services lead that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you are passionate about customer service and also interested in travels, then this could be the right place for you and we'd love for you to be flexible and dynamic addition to our team!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note: the training period is fulltime only, part‑time is possible after this stage). This role also offers flexibility in terms of where you work, from the comfort of your own home!

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone and e‑mail,
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly

Your Qualifications

• You enjoy working in a dynamic customer service role and are eager to provide first‑class service.
• You handle customer interactions efficiently and professionally, even in challenging situations.
• You have a positive attitude, are eager to learn new things, and develop based on feedback.
• You communicate fluently in Danish as well as in English.
• We do not require years of experience, but we hope you are eager to learn and grow into a customer service professional!

What We Offer You

• A competitive salary based on collective agreement
• Bonus up to aprox 2700 SEK per month.
• Flexible work schedule
• A job you can do from the comfort of your own home
• 3,500 SEK annual wellness allowance (Friskvårdsbidrag)
• Great career development opportunities and access to our internal career program.
• Paid training and continuous coaching to support you in your role.
• Supportive and fun coworkers (if we do say so ourselves)

Start date: 7th of December, 2026.

Working hours: Full time within our opening hours (Monday to Sunday, from 8 AM till 7 PM).

Location: Work from home within Sweden.

Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.