Remote Danish eCommerce Support Specialist

TRANSCOM AKTIEBOLAG; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Remote work

Hybrid option

Pension plan

Health benefits

Gym access

Inclusive culture

Job summary

Transcom AB Stockholm is seeking a Danish-speaking eCommerce Customer Support Representative to join our global client Samsung’s support team. This full-time role focuses on delivering outstanding service across the online shopping journey, from purchase to delivery and aftercare.

You’ll empathize with customers, listen actively, and provide tailored solutions. Remote work is available from Sweden, with a flexible hybrid option in the Stockholm area.

Qualifications

• Fluent in Danish and proficient in English.
• Previous customer service experience in retail or eCommerce preferred.
• Strong communication and empathy to build rapport with customers.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Provide outstanding eCommerce support to customers during their online purchase journey.
• Listen actively, empathize, and offer tailored solutions and information.
• Aim to ensure customer satisfaction from purchase through delivery and beyond.

Skills

Danish language

English (B2+)

Customer service

Communication skills

Empathy

Multitasking

Problem solving

Job description

Transcom AB Stockholm is seeking a Danish-speaking eCommerce Customer Support Representative to join our global client Samsung’s support team. This full-time role focuses on delivering outstanding service across the online shopping journey, from purchase to delivery and aftercare.

You’ll empathize with customers, listen actively, and provide tailored solutions. Remote work is available from Sweden, with a flexible hybrid option in the Stockholm area.