Danish-speaking custome service employee - Work from home

Teleperformance Nordic; Solna kommun; Remote; SEK 279,000 - 390,600; Full time

Benefits offered by this job

Individual salary setting

Paid training

Wellness allowance

Development opportunities

Job summary

Teleperformance Nordic is seeking Danish-speaking customer service representatives for a full-time remote position in Sweden. You will assist customers with inquiries related to bookings, hotel stays, and more.

The role requires strong communication skills and a commitment to providing excellent customer service. Candidates must be fluent in Danish and hold a completed upper secondary education. Enjoy a positive workplace with development opportunities.

Qualifications

• Must be at least 18 years old.
• Ability to work from a dedicated home office setup.
• Fluent in both spoken and written Danish and good knowledge of English.

Responsibilities

• Handle incoming customer contacts and assist with bookings.
• Provide guidance on hotel stays and related inquiries.
• Suggest alternatives to enhance customer experience.

Skills

Fluent in Danish

Good knowledge of English

Customer service experience

Technical troubleshooting skills

Education

Completed upper secondary education

Job description

Work from home as a Danish-speaking customer service representative for a Nordic hotel chain

Do you want to work in a role where service, experience, and customer contact are the main focus?

We are now looking for several Danish-speaking customer service representatives to join our team, where you will work with customer service for a Nordic hotel chain.

This is a permanent full-time position (100%) carried out entirely remotely from Sweden.

Start date: 2026-08-17

About the role

In this role, you will handle incoming customer contacts and help guests with questions related to bookings and hotel stays, such as:

• Bookings and room requests
• Changes and cancellations
• Questions regarding prices, offers, and availability
• Information about hotels, facilities, and stays
• General customer support and guidance

You listen to the customer’s needs and guide them to the right solution, while also taking initiative to suggest alternatives that can improve their experience.

The role is suited for someone who enjoys combining service, communication, and a natural drive to help the customer all the way to a solution.

Working hours

Monday-Friday 08-17

What we offer you

• Individual salary setting
• Paid training – we make sure you feel confident from day one
• Salary and conditions according to collective agreement
• Permanent full-time position (100%)
• 6-month probation period with transition to permanent employment
• Wellness allowance
• A positive and energetic workplace
• Development opportunities within TP Nordic

Basic requirements

• At least 18 years old
• Have a completed upper secondary education
• Are fluent in spoken and written Danish
• Have very good knowledge of English, both spoken and written
• Live in and have the right to work in Sweden
• Have good computer skills and feel comfortable working in multiple systems simultaneously

Basic requirements – Remote setup

• Have a private and dedicated workspace in a separate room with a door that can be closed, free from noise and distractions, and suitable for confidential work
• Be based in Sweden and able to work only from an address located within Sweden; any change of address must be approved by TP in advance
• Have a fixed fiber internet connection with a minimum speed of 100 Mbps download / 10 Mbps upload, and be able to connect your workstation directly to your router via Ethernet/LAN cable (Wi-Fi and mobile connections are not permitted)
• Be comfortable handling basic technical troubleshooting independently in a home-working environment, such as internet connectivity, router setup, and other practical home office issues
• Ensure your home office is fully set up before employment starts, including a desk and office chair, and be prepared to provide an alternative work location in case of longer power or internet disruptions
• Be comfortable working from a TP-provided desktop setup (desktop computer and monitor), and ensure that no one else is present in the room while work is being performed

Merits

• Previous experience in customer service, customer support, or similar service roles
• Experience working from home or in a remote-based role
• Experience working within the hotel, travel, or hospitality industry
• Knowledge of Swedish
• Experience working towards set goals or quality requirements

Working at TP Nordic

With us, you will find an inclusive culture where engagement, professionalism, and development are in focus. We work closely with our clients and build long-term partnerships – and we do it together.