Norwegian-speaking E‑Commerce Support Specialist — Remote

TRANSCOM AKTIEBOLAG; Stockholms kommun; Remote; SEK 312,000 - 469,000; Full time

Benefits offered by this job

Fully remote role

Hybrid option in Stockholm area

Collective agreement & pension plan

Health & wellness benefits

Brand new office (Stockholm)

Job summary

Transcom AB Stockholm invites applications for an eCommerce Customer Support Representative who will help customers through their online shopping journey with empathy and expertise. This role can be fully remote for Sweden-based applicants or hybrid if you reside near Stockholm, offering a flexible work setup and a strong support network.

You will need Norwegian language skills (native or fluent) and solid customer service experience, with excellent communication and a positive, patient

Qualifications

• Experience in customer service roles, preferably in retail/eCommerce.
• Ability to empathize, actively listen and build rapport with customers.
• Strong communication skills and resilient under pressure.

Responsibilities

• Assist customers through the eCommerce journey, from purchase to delivery and post-purchase support.
• Provide tailored solutions, advice and information to ensure satisfaction.
• Maintain high service standards and collaborate with team to improve customer experience.

Skills

Norwegian language

Customer service

Empathy

Communication skills

Multitasking

Positive attitude

Job description

Transcom AB Stockholm invites applications for an eCommerce Customer Support Representative who will help customers through their online shopping journey with empathy and expertise. This role can be fully remote for Sweden-based applicants or hybrid if you reside near Stockholm, offering a flexible work setup and a strong support network.

You will need Norwegian language skills (native or fluent) and solid customer service experience, with excellent communication and a positive, patient