Regional Technical Services Engineer - N/E Europe

Axis Communications; Lunds kommun; On-site; SEK 540,000 - 680,000; Full time

Benefits offered by this job

Daily breakfast

Swedish Fika Fridays

Gym access

Comprehensive insurance

Robust onboarding program

Job summary

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our team in Lund, Sweden. You will collaborate with senior engineers and product specialists to provide product-specific assistance and guidance, helping customers install and operate Axis solutions.

The role emphasises first-call resolution, clear communication, and diagnosing software and hardware issues across the Northern Eastern European region.

Responsibilities

• Technical Support: Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.
• Multichannel Communication: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat.
• Continuous Learning: Stay abreast of the ever-evolving Axis product portfolio to contribute to success in this role.

Job description

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our team in Lund, Sweden. You will collaborate with senior engineers and product specialists to provide product-specific assistance and guidance, helping customers install and operate Axis solutions.

The role emphasises first-call resolution, clear communication, and diagnosing software and hardware issues across the Northern Eastern European region.