Technical Services Engineer

Axis Communications; Lunds kommun; On-site; SEK 540,000 - 680,000; Full time

Benefits offered by this job

Daily breakfast

Swedish Fika Fridays

Gym access

Comprehensive insurance

Robust onboarding program

Job summary

Axis Communications is seeking a Native English-speaking Technical Services Engineer to join our team in Lund, Sweden. You will collaborate with senior engineers and product specialists to provide product-specific assistance and guidance, helping customers install and operate Axis solutions.

The role emphasises first-call resolution, clear communication, and diagnosing software and hardware issues across the Northern Eastern European region.

Responsibilities

• Technical Support: Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.
• Multichannel Communication: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat.
• Continuous Learning: Stay abreast of the ever-evolving Axis product portfolio to contribute to success in this role.

Job description

Job Title

Technical Services Engineer

Company

Axis, a leading technology company, is pleased to announce an opening within our Technical Services team.

Location

We are seeking a Native English-speaking Technical Services Engineer to join our team in the Northern & Eastern Europe region. Join our dynamic team of approximately 50 professionals based in Lund, Sweden.

Role Overview

As a Technical Services Engineer, you will play a crucial role in providing exceptional support to our clients. You’ll collaborate closely with senior Technical Services Engineers, Product Specialists, and other colleagues to deliver product-specific assistance and general guidance.

Responsibilities

• Technical Support: Deliver comprehensive technical assistance to our partners and customers across the Northern Eastern European region. This involves addressing inquiries, troubleshooting issues, and ensuring timely resolution.
• Multichannel Communication: Interact with customers through various channels, including a web-based ticketing system, telephone support, and chat. Your effective communication skills will be essential in providing exceptional service.
• Continuous Learning: Stay abreast of the ever‑evolving Axis product portfolio. Your commitment to ongoing learning will contribute to your success in this role.

Your key objectives will include:

• First-Call Resolution: Strive for prompt and efficient resolution of customer inquiries, taking ownership of each case through fulfilment.
• Product System Assistance: Assist customers with product system navigation, including guidance during first-time installations.
• Root Cause Analysis: Skilfully ask targeted questions to swiftly identify the underlying issues.
• Effective Communication: Provide concise and effective responses to customer service inquiries.
• Troubleshooting: Diagnose and troubleshoot problems related to both software and hardware.

Qualifications

• Effective Communication and Problem-Solving Skills: The role demands strong communication abilities and adept problem-solving skills. Your energy, self-sufficiency, and commitment to excellence are essential for success.
• Customer-Centric Approach: Understand the customer’s perspective and deliver exceptional service. Professional communication, adaptability to customer needs, and diligent follow-up are critical requirements.
• Language Proficiency: Native-level fluency in English. Proficiency in Swedish or other languages is an added advantage.
• Practical experience gained from working in the IT industry & Customer support.
• Problem-Solving skills & a solid technical foundation.

Benefits

• Daily breakfast provided.
• Enjoy the classic “Swedish Fika” tradition every Friday
• Access to physical training gym
• Comprehensive insurance coverage
• Robust onboarding program

Take a look at your future team behind the scenes by clicking/pasting this link: https://youtu.be/7IhTip6pfMA

Join the Axis Team: A Multicultural Environment of Innovation

As a member of the Axis team, you’ll be immersed in a vibrant, multicultural environment. Working with cutting‑edge technology and a highly esteemed brand, you’ll collaborate with colleagues who are pivotal in driving Axis toward its goal of industry leadership and delivering state‑of‑the‑art service to our valued customers.

Ready to Make an Impact?

While “openness” may be a buzzword elsewhere, at Axis, it’s at the heart of our identity. Our greatest asset lies in our ability to collaborate. We recognize that brilliant ideas can emerge from any corner, so we actively encourage everyone to contribute and innovate.

Is Axis a great place to work?

Absolutely! Axis has garnered well-deserved recognition as a great place to work. This accolade extends not only to the company as a whole but also specifically to our esteemed Technical Services department. Our commitment to fostering a dynamic, multicultural environment and encouraging innovation sets us apart.

Type of Employment Permanent Employment

Posting End Date 2026-08-15

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide.

Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected.

United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

Listen to Get To Know Axis – Podcast

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

Axis for cities Axis podcast playlist