Project Management Office (PMO) Manager

Techrytera AB; Västerås kommun; On-site; SEK 70,000 - 90,000; Full time

Job summary

Techrytera AB is seeking an IS Project Manager with 5+ years of experience, including ServiceNow greenfield implementation. This role involves leading the entire project lifecycle, ensuring alignment with business objectives, and managing resources effectively. Candidates should possess strong leadership and stakeholder management skills, as well as formal project management certifications. The position is crucial for driving successful IT transformations within the organization and requires excellent problem-solving abilities.

Qualifications

• 5+ years of experience as an IS/IT Project Manager with ServiceNow implementation.
• Proven track record in leading IT implementation projects.
• Working knowledge of ServiceNow core modules and methodologies.

Responsibilities

• Lead the project planning, execution, monitoring, and closing.
• Create detailed project plans involving budgets and resources.
• Establish governance and manage cross-functional teams.

Skills

Cross-functional leadership

Stakeholder management

Problem-solving

Decision-making

Conflict resolution

Education

PMP, CSM, PRINCE2, or ServiceNow Certified Project Manager

Tools

MS Project

Azure DevOps

Smartsheet

Job description

IS Project Manager - ServiceNow Greenfield Implementation

Core Role Overview

End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross‑functional team coordination.

Key Responsibilities

• Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance
• Establish governance (steering committees, decision‑making, change control, milestone tracking)
• Align goals with IT strategy, service transformation, and compliance requirements

• Lead cross‑functional teams (architects, analysts, QA, IT, SMEs, vendors)
• Manage resources, workloads, and performance
• Run standups, progress meetings, and reviews; coordinate with ServiceNow partners

• Control scope and manage change requests to avoid overruns
• Identify and mitigate risks; develop contingency plans
• Resolve issues and expand critical risks to stakeholders

• Act as main contact for all stakeholders
• Provide regular status reports on progress, budget, and risks
• Run workshops to gather feedback and secure approvals

• Oversee testing (UAT, integration, performance)
• Plan and execute go‑live, including data validation and support
• Monitor performance and adoption; complete handover and project closure activities

Required Background & Qualifications

Mandatory Technical & Professional Experience

• 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred)
• Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go‑live
• Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies
• Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required
• Experience with project management tools: MS Project, Azure DevOps, Smartsheet

Mandatory Soft & Leadership Skills

• Strong cross‑functional leadership, stakeholder management, and executive communication skills
• Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments
• Ability to balance technical requirements with business needs and manage competing priorities
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously

Preferred Qualifications

• ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations)
• Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations
• Experience working with global or cross-regional teams and remote implementation resources
• Knowledge of ServiceNow licensing, governance, and platform maintenance best practices