Premium Travel Advisor — Nordic Airline, Training

Concentrix; Uppsala kommun; In loco; SEK 167.000 - 250.000; Tempo pieno

Vantaggi offerti da questo lavoro

SAS fare discounts

Private healthcare

Fully paid 2-month training program

International and diverse work env.

Coaching and mentoring

Modern Warsaw office

Descrizione del lavoro

Concentrix is seeking a Travel Advisor for SAS in Warsaw to guide premium customers to destinations worldwide. You will be the first contact for inquiries, assist with ticket purchases, and help resolve travel issues, providing friendly support via calls and chat.

Excellent Swedish (C1) and English (B2) are required, along with strong listening and communication skills. This role emphasizes accuracy, organization, and customer-centered service in a diverse, international setting.

Competenze

• Fluent in Swedish (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener with clear communication.
• Sharp eye for accuracy and precision.
• Highly organized and reliable.
• Available to work from our office in Warsaw.

Mansioni

• Be the 1st point of contact for premium travel inquiries of customers.
• Assist in purchasing airline tickets and handle different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers to build trust.

Conoscenze

Swedish language proficiency

English language proficiency

Active listening

Communication skills

Organizational skills

Customer service mindset

Descrizione del lavoro

Concentrix is seeking a Travel Advisor for SAS in Warsaw to guide premium customers to destinations worldwide. You will be the first contact for inquiries, assist with ticket purchases, and help resolve travel issues, providing friendly support via calls and chat.

Excellent Swedish (C1) and English (B2) are required, along with strong listening and communication skills. This role emphasizes accuracy, organization, and customer-centered service in a diverse, international setting.