Premium Travel Advisor — Nordic Flights, Training & Perks

Concentrix; Västerås kommun; On-site; SEK 105,000 - 160,000; Full time

Benefits offered by this job

SAS fare discounts

Private healthcare

Fully paid training program

Coaching and mentoring

Diverse international environment

Modern Warsaw office

Job summary

SAS is seeking a Travel Advisor to handle premium travel inquiries for customers with trips organized by SAS. The role emphasizes a helpful, collaborative approach with no prior experience required, and provides a structured training program.

Responsibilities include assisting customers via calls and chat, supporting ticket purchases, and maintaining strong relationships. The successful candidate will be fluent in Swedish and English and highly organized, with the office located in Warsaw.

Qualifications

• Fluent Swedish (C1) and English (B2) required.
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.

Responsibilities

• Be the 1st contact for premium travel inquiries.
• Assist with airline ticket purchases and payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build trust through lasting customer relationships.

Skills

Swedish fluency (C1)

English fluency (B2)

Customer service orientation

Active listening

Excellent communication

Organized and precise

Job description

SAS is seeking a Travel Advisor to handle premium travel inquiries for customers with trips organized by SAS. The role emphasizes a helpful, collaborative approach with no prior experience required, and provides a structured training program.

Responsibilities include assisting customers via calls and chat, supporting ticket purchases, and maintaining strong relationships. The successful candidate will be fluent in Swedish and English and highly organized, with the office located in Warsaw.